Jenna Erwin
Groves,Texas
Summary
Detail-oriented Research Coordinator familiar with documentation, reporting and compliance guidelines. Successful at overseeing $157,000 per year program funding. Proficient in collecting materials, managing data, and producing reports. Organized and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Undergraduate Research Coordinator
Lamar University
08.2023 - Current
- Provides guidance and information to the students who are seeking opportunities in performing undergraduate research at Lamar University.
- Serves as a liaison among undergraduate research students, faculty mentors, and OUR administration.
- Develops contents for use on the webpages of Undergraduate Research, and provides updates to OUR pages.
- Creates newsletters and flyers for communicating Undergraduate Research events and accomplishments to the broader university community.
- Assists in organizing and hosting of undergraduate research conferences at Lamar University.
- Manages and archives electronic documentations, including operational budgets, personnel action forms, and travel requests and reimbursements, pertinent to the operations of Undergraduate Research.
- Manages the calendar of events and operations of the Office of Undergraduate Research, including the Director of OUR.
- Applies professional written and verbal communication skills and be able to adapt communication style to suit different audiences.
- Works closely with faculty and staff to accomplish undergraduate research objectives.
- Provides administrative support, financial oversight and guidance related to undergraduate research as directed by OUR and ORSPA’s leadership.
Administrative Specialist
Lamar University
07.2021 - 08.2023
- Used Microsoft Office applications, as well as Adobe products, in the creation and maintenance of documents, letters, forms, flyers, banners, etc
- Entered and tracked purchase requisitions in a timely manner
- Coordinated the general maintenance of office equipment and facilities as necessary
- Maintains all computer and paper records and always ensures their confidentiality
- Created and updated records and files to maintain document compliance.
- Make travel arrangements as needed for conferences, workshops, etc for staff, faculty, students, and guests
- Prepared EPAFs and other related documentation for payroll as needed
- Scheduled meetings for the Director's calendar
- Took minutes during the meetings between the Director and the Advisory Board members, as well as for other ad-hoc or scheduled meetings with the Director of the Office of Undergraduate Research and keeps these notes confidential in an archive of the office
- Assisted with planning and running the events hosted by the Office of Undergraduate Research or where the office is solicited to participate by the university (such as Cardinal View)
- Managed student grant award winner budgets throughout the research life cycle.
Community Leasing Specialist
Seldin Company
07.2020 - 07.2021
- Completed all steps in the leasing and renewal process using outstanding sales and customer service techniques
- Stayed informed of current rates, sizes, locations, and amenities of the property
- Developed positive working relationships with residents and coworkers to ensure that resident inquiries and complaints are addressed in a timely and satisfactory manner
- Scheduled maintenance and on-site personnel
- Completed all necessary paperwork, reporting, and filing on an ongoing basis.
- Kept meticulous records of correspondence between management and tenants
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Community Manager
MakeOffices
03.2019 - 11.2019
- Supported members with daily needs - mail distribution, general questions & inquiries, welcoming guests
- Tailored meaningful tours for prospective members
- Properly onboarded and offboarded members
- Created a collaborative environment & a strong sense of community for members
- Supported City Lead in implementing sales strategies and reporting processes designed to optimize revenue
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned and executed creative, relevant and thoughtful events for members
Consultation Agent
Geek Squad
03.2018 - 05.2019
- Welcomed and engaged clients as they arrived to the Geek Squad counter
- Managed timing in order to keep appointment queue on target and in an effort to maintain a positive experience for clients
- Actively listened to client's description of the issue and asked appropriate questions in order to determine the best course of action
- Tested, troubleshooted, and prepared products to be returned to the sales floor
- Prepare shipments for service and receive returning units in a timely manner.
Customer Service Specialist
Best Buy
07.2017 - 03.2018
- Greeted customers in a timely manner while accurately processing transactions
- Kept up to date on store policies and provided information in order to determine best solutions for customer satisfaction
- Maintained a clean, well-organized work area
- Maintained in-store pick up area for a quick and efficient transaction.
Sponsored Research Technician
San Diego State University Research Foundation
09.2015 - 06.2016
- Worked closely with sponsored research development specialists to accurately enter proposal information into Banner database
- Assisted with the set up and routing of renewal proposals
- Assisted in the preparation of hard-copy proposals and electronic file maintenance
- Worked closely with grant specialists to provide support including budget entry, invoicing, preparation of journal vouchers, expenditure review processing, and establishing, maintaining and liquidating encumbrances
- Assisted with award set up and closeout preparations.
Editorial Assistant/ Production Manager
CoreK12
11.2010 - 03.2014
- Supervised project statuses and monitored schedules for all involved projects
- Created production plans, work flows, and project schedules
- Identified and planned for resources needed to accomplish production objectives.
- Created and used provided blueprints as a basis for assessment development
- Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Trained employees to use Core's content management systems (i.e NUA/LUA, Content Center, Assessment Center, Moodle)
- QA new assessment development programs and provided valuable feedback in order to create more efficient and functional tools
- Maintained JIRA tickets and resolved technical content issues.
- Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
Hire/Office Assistant
Smith Debnam Attorneys at Law
07.2008 - 08.2009
- Collected, received and organized all incoming files and filed materials in the appropriate location as established by firm's filing system
- Managed electronic records of file traffic
- Retrieved files and file materials as requested using software program and off-site records, as well as, complied with a revolving retention schedule according to NC state regulations
- Maintained and ordered inventory for entire firm each week; also entrusted with company card as needed
- Prepared mailing correspondence for the firm as well as summonses to be served.
Education
Bachelors of Arts - Criminal Justice
Monmouth University
West Long Branch, NJMaster of Science - Management Information Systems
Lamar University
Beaumont, TX05.2025
Skills
- Communication Skills
- Multimedia Presentations
- Fund Accounting Software
- Researching Goods
- Administrative Support
- School Programs
- Vendor Contracts
- Team Collaboration
- Project Management
- Procurement Coordination
Timeline
Undergraduate Research Coordinator
Lamar University
08.2023 - Current
Administrative Specialist
Lamar University
07.2021 - 08.2023
Community Leasing Specialist
Seldin Company
07.2020 - 07.2021
Community Manager
MakeOffices
03.2019 - 11.2019
Consultation Agent
Geek Squad
03.2018 - 05.2019
Customer Service Specialist
Best Buy
07.2017 - 03.2018
Sponsored Research Technician
San Diego State University Research Foundation
09.2015 - 06.2016
Editorial Assistant/ Production Manager
CoreK12
11.2010 - 03.2014
Hire/Office Assistant
Smith Debnam Attorneys at Law
07.2008 - 08.2009
Bachelors of Arts - Criminal Justice
Monmouth University
Master of Science - Management Information Systems
Lamar University
Similar Profiles
Giselle CantuGiselle Cantu
Supervisor at Lamar University Recreational Center at Lamar UniversitySupervisor at Lamar University Recreational Center at Lamar University
Madeline SmithMadeline Smith
Graduate Assistant Athletic Trainer- Women’s Soccer at Lamar UniversityGraduate Assistant Athletic Trainer- Women’s Soccer at Lamar University
Jaycie BentonJaycie Benton
Tutor at Lamar UniversityTutor at Lamar University
KAYLA COLEMANKAYLA COLEMAN
Volunteer at Lamar UniversityVolunteer at Lamar University
CAROLINA GUEVARACAROLINA GUEVARA
Service Manager I at Wells FargoService Manager I at Wells Fargo