Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jenna Favoccia

Waterbury,CT

Overview

20
20
years of professional experience
1
1
Certification

Work History

Behavior Technician

Naturalistic Learning Center
12.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.

Special Education Paraprofessional

The Stepping Stones Group
09.2023 - Current
  • Provided one-on-one support to students with special needs, assisting them in their academic and social development
  • Implemented individualized education plans (IEPs) under the guidance of special education teachers, ensuring that students' specific goals and objectives were met
  • Collaborated with classroom teachers to modify curriculum materials and adapt instructional strategies to meet the diverse learning needs of students
  • Assisted in the implementation of behavior management techniques, promoting a positive and inclusive learning environment for all students
  • Supported students during transitions between activities or classrooms, ensuring their safety and well-being at all times
  • Utilized assistive technology devices and tools to enhance student engagement and participation in classroom activities
  • Monitored student progress through data collection and observation, providing feedback to teachers on areas of improvement or additional support needed
  • Facilitated small group instruction sessions, reinforcing concepts taught by the teacher and addressing individual learning gaps
  • Promoted independence skills among students by teaching self-help tasks such as personal hygiene routines or organizational strategies
  • Assisted with physical accommodations for students with mobility challenges, including wheelchair transfers or positioning aids as required
  • Collaborated with related service providers (speech therapists, occupational therapists) to implement therapy goals within the classroom setting
  • Supported communication needs of non-verbal or limited verbal ability students through alternative communication systems such as picture schedules or sign language cues
  • Ensured a safe learning environment for all students by implementing appropriate behavior intervention plans when necessary
  • Developed positive relationships with parents/guardians by maintaining open lines of communication regarding student progress, challenges faced, and strategies implemented
  • Attended professional development workshops/trainings regularly to stay updated on best practices in special education and inclusion strategies
  • Provided emotional support to students with behavioral or emotional challenges, implementing de-escalation techniques and promoting self-regulation skills
  • Maintained accurate records of student progress, behavior incidents, or other relevant data as required by school policies or IEP guidelines

Dietary Aide

Trinity Terraces
08.2022 - 10.2023
  • Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
  • Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
  • Maintained accurate records of patient food intake, allergies, and special requests
  • Monitored inventory levels of food supplies and notified supervisor when items needed to be restocked
  • Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
  • Aided in the setup and cleanup of dining areas before and after meal services
  • Distributed trays to patients' rooms accurately according to prescribed diets
  • Closely followed all safety protocols while handling kitchen equipment such as knives, slicers, ovens, etc
  • Served as a liaison between kitchen staff, nursing staff, and patients to ensure smooth communication regarding dietary requirements
  • Informed supervisor about any concerns related to food quality or safety issues immediately
  • Washed dishes using industrial dishwashers or manually cleaned them following established procedures
  • Aided in training new dietary aides on job responsibilities including portion control techniques
  • Fostered positive relationships with residents/patients through friendly interactions during meal services
  • Participated actively in departmental meetings discussing improvements for better efficiency within the facility's dietary operations
  • Packed meals or snacks for patients who required off-site medical appointments
  • Followed infection control protocols while handling food items and maintaining personal hygiene
  • Collaborated with kitchen staff to ensure timely delivery of meals to patients' rooms
  • Maintained a clean and organized work area, including storage areas and refrigerators
  • Assisted in the preparation of therapeutic diets as prescribed by healthcare professionals

Dietary Hostess

Trinity Health Of New England
11.2021 - 10.2023
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
  • Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
  • Demonstrated extensive knowledge of various diets such as gluten-free, vegetarian, vegan, and low-sodium options
  • Effectively communicated with customers to provide detailed information about menu items and ingredients
  • Adhered to food safety regulations and guidelines while handling and serving meals
  • Trained new servers on proper handling of dietary requests including allergen awareness
  • Implemented strategies to improve overall customer satisfaction ratings related to dietary accommodations
  • Prepared and served nutritious meals to patients, adhering to specific dietary requirements and restrictions
  • Maintained accurate records of patient food preferences, allergies, and special requests to ensure individualized care
  • Managed inventory of food supplies, monitoring expiration dates and restocking as needed to prevent shortages or waste
  • Followed proper sanitation procedures in handling food preparation areas, equipment, and utensils to maintain a clean and safe environment
  • Assisted in the coordination of meal delivery schedules, ensuring timely service for patients while maintaining quality standards
  • Provided exceptional customer service by addressing patient concerns or inquiries regarding their dietary needs or meal options
  • Trained new staff members on food safety protocols, portion control techniques, and proper serving practices
  • Participated in team meetings to discuss feedback from patients regarding meal satisfaction or suggestions for improvement
  • Adhered to strict confidentiality guidelines when handling sensitive information related to patient diets or medical conditions

Customer Service Representative

Eastern Account Systems
10.2017 - 05.2019
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
  • Conducted thorough investigations into debtor's financial status, assets, and payment history to determine appropriate collection methods
  • Provided training and guidance to junior staff members on best practices for effective debt recovery procedures
  • Collaborated with internal departments such as customer service, sales, and finance to resolve disputes or address billing discrepancies that hindered timely payments
  • Utilized persuasive communication skills during phone calls or written correspondence in order to secure payment commitments from reluctant customers
  • Participated in training programs and workshops to enhance knowledge of debt recovery techniques and regulations
  • Developed strong relationships with clients by providing regular updates on the progress of their accounts and resolving any issues or concerns promptly
  • Maintained accurate records of all communication and correspondence related to debt collection activities

Assistant Head Teacher

Educational Playcare
04.2017 - 11.2017
  • Assisted lead teacher in creating and implementing lesson plans for various subjects
  • Provided individualized support to students with special needs, ensuring their inclusion and participation in classroom activities
  • Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe and respectful learning environment
  • Supported lead teacher in assessing student progress through observation, testing, and evaluation of assignments
  • Collaborated with other assistant teachers to develop engaging educational materials and resources
  • Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times
  • Facilitated small group activities to reinforce lesson concepts and promote active student engagement
  • Assisted in the preparation of classroom materials such as worksheets, visual aids, and instructional displays
  • Attended professional development workshops to enhance teaching skills and stay updated on current educational practices
  • Communicated regularly with parents regarding student performance, behavior issues, and upcoming events or projects
  • Collaborated with the lead teacher on curriculum planning based on state standards
  • Created a positive learning environment by fostering open communication among students
  • Differentiated instruction according to individual student needs
  • Served as a mentor for new assistant teachers joining the team
  • Aided in supervising extracurricular activities and clubs
  • Assisted in the preparation of materials for science experiments and hands-on learning activities

Sales Associate/Cashier/Customer Service

TJMaxx
10.2016 - 03.2017
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

Crew Member

Dunkin' Donuts
01.2013 - 07.2016
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
  • Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
  • Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
  • Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
  • Demonstrated strong communication skills by effectively conveying information about menu items to customers
  • Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment

Customer Service Technician

Verizon Wireless - Cellular & More
09.2007 - 11.2008
  • Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
  • Resolved XX% of customer inquiries on the first call, ensuring high levels of customer satisfaction
  • Documented all customer interactions and solutions in a detailed manner for future reference
  • Assisted customers in setting up new accounts, activating services, and configuring devices
  • Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
  • Managed a high volume of incoming calls while maintaining quality standards for service delivery
  • Educated customers on product features, functionality, and best practices to enhance their overall experience
  • Performed remote diagnostics to identify network connectivity problems and resolve them efficiently
  • Followed established procedures for handling customer complaints or escalations to ensure swift resolution
  • Assisted in training new hires on company policies, procedures, and systems to ensure consistent service delivery across the team
  • Collaborated with product development team to provide feedback from customers regarding product performance or enhancements needed
  • Identified opportunities for process improvement within the customer service department and implemented effective solutions resulting in XX% increase in efficiency

Media Specialist

Best Buy
10.2005 - 10.2007
  • Assist customers with locating desired products
  • Organized music CDs and DVDs alphabetically and within the correct genre
  • Answer customer questions about video games and consoles
  • Make sure customers purchased everything needed for video game consol
  • Provided exceptional customer service, ensuring high levels of customer satisfaction and loyalty
  • Trained new sales team members on product knowledge, selling techniques, and objection handling strategies
  • Created customized solutions tailored to meet individual client needs
  • Mentored junior sales team members, providing guidance and support to improve their performance
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

Education

Diploma - undefined

Woodland Regional High School
Beacon Falls, CT
06.2006

Skills

  • Organizational Skills
  • Teaching
  • CPR
  • First Aid
  • Sales Experience
  • Customer Service
  • Call Center
  • Computer skills
  • Dietary Aide Experience
  • Host/Hostess
  • Hospital Experience
  • Dietary department experience
  • Communication skills
  • Medical office experience
  • Office experience
  • Typing
  • Retail sales
  • Guest relations
  • Administrative experience
  • Behavior intervention
  • Safety Care/PMT certified

Certification

First Aid and CPR

Safety Care certified

PMT certified

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

Timeline

Behavior Technician

Naturalistic Learning Center
12.2024 - Current

Special Education Paraprofessional

The Stepping Stones Group
09.2023 - Current

Dietary Aide

Trinity Terraces
08.2022 - 10.2023

Dietary Hostess

Trinity Health Of New England
11.2021 - 10.2023

Customer Service Representative

Eastern Account Systems
10.2017 - 05.2019

Assistant Head Teacher

Educational Playcare
04.2017 - 11.2017

Sales Associate/Cashier/Customer Service

TJMaxx
10.2016 - 03.2017

Crew Member

Dunkin' Donuts
01.2013 - 07.2016

Customer Service Technician

Verizon Wireless - Cellular & More
09.2007 - 11.2008

Media Specialist

Best Buy
10.2005 - 10.2007

Diploma - undefined

Woodland Regional High School

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Jenna Favoccia