Jenna Ferguson

-Plan and book large group trips

-Assign drivers and tour guides to trips

-Provide assistance on trips as tour guide.

• Assisted in resolving customer complaints and grievances.
• Scheduled drivers to pick up and deliver loads (both local and OTR)
• Worked with the GPA system to track ships and monitor loads
• Assisted in billing department with payroll and customer billing
• Planned deliveries
• Communicated with customers to get their loads, plan pick up and delivery times, report feedback and resolve any customer/driver issues
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Scheduled deliveries and pickups according to customer needs.
• Received new orders, prepared documentation, and assigned personnel.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Utilized customer feedback to improve customer service.
• Responded proactively and positively to rapid change.
• Cross-trained and provided backup support for all departments that may need help

• Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
• Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
• Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
• Counted registers and cleaned and secured shop at end of shift.
• Worked with employees to create an efficient schedule each week to benefit the stores productivity and personal time and needs at the same time