Jenna Ferrante
Oak Ridge,NJ
Summary
Dynamic and compassionate professional with extensive experience at Community Support Network Inc. Skilled in individualized support planning and client relationship building, I excel in enhancing social skills and promoting well-being. Proven ability to collaborate effectively with teams, ensuring optimal patient management and safety in diverse environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Support Network Inc
11.2020 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing social skills and engaging in community activities.
- Documented client progress and reported changes to the supervisory team.
- Collaborated with team members to create individualized support plans.
- Maintained a safe and clean environment for clients at all times.
Phlebotomist
Hematology Oncology Associates
07.2021 - 09.2021
- Collected blood samples with precision and adherence to safety protocols.
- Ensured accurate patient identification and specimen labeling processes.
- Collaborated with healthcare teams to streamline patient flow and improve service delivery.
- Trained new phlebotomists on best practices and compliance standards.
Patient Care Technician/Phlebotomist
Overlook Medical Center
03.2021 - 07.2021
- Monitored patient vital signs and reported changes to nursing staff, ensuring timely medical response.
- Assisted with daily living activities, enhancing patient comfort and well-being in a fast-paced environment.
- Collaborated with interdisciplinary teams to coordinate patient care plans and improve health outcomes.
- Educated patients and families on post-treatment care, promoting understanding of recovery processes.
- Maintained accurate patient records in electronic health systems, ensuring compliance with healthcare regulations.
Food Service Director
Saint Aloysius Elementary Academy
05.2017 - 10.2020
- Oversaw daily operations of food service department, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff, enhancing operational efficiency and service quality.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Collaborated with culinary team to create diverse menus catering to dietary restrictions and preferences.
- Evaluated vendor performance, negotiating contracts to secure quality supplies at competitive rates.
- Implemented cost-saving measures that resulted in improved budget adherence without compromising service standards.
- Conducted regular audits to maintain compliance with industry standards and improve overall food safety practices.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
Sales Associate
Second Time Around
11.2011 - 09.2014
- Delivered exceptional customer service, fostering client loyalty and repeat business.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
- Trained new sales associates on product knowledge and effective sales techniques.
- Collaborated with team members to develop promotional strategies, enhancing store visibility.
Education
Certificate of Technical Studies - Patient Care
Berkeley College
West Paterson, Nj04-2013
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Relationship building
- Goal setting
- Team collaboration
- Social skills development
- Patient management
- Individualized support planning
- Patient assessments
- Problem-solving
- Empathy and patience
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Phlebotomist
Hematology Oncology Associates
07.2021 - 09.2021
Patient Care Technician/Phlebotomist
Overlook Medical Center
03.2021 - 07.2021
Direct Support Professional
Community Support Network Inc
11.2020 - Current
Food Service Director
Saint Aloysius Elementary Academy
05.2017 - 10.2020
Sales Associate
Second Time Around
11.2011 - 09.2014
Certificate of Technical Studies - Patient Care
Berkeley College