Jenna Ferris
Lancaster,Ohio
Summary
Accomplished manager with a proven track record at Rue21, enhancing team performance and customer satisfaction through expert Salesforce Management and exceptional leadership skills. Excelled in complex problem-solving and staff development, significantly improving operational efficiency. Skilled in CRM, adept at fostering robust customer and supplier relationships. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Full Time Manager
Rue21
03.2023 - 05.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Direct Support Professional Caregiver
Learning Never Ends
09.2022 - 03.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant Store Manager
Rue21
08.2020 - 09.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Rue21
07.2019 - 08.2020
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Kitchen Collection
08.2018 - 02.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Food Service Worker
Arby's Restaurant
03.2017 - 08.2017
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Lancaster High School
Lancaster, OH05.2020
Skills
- Salesforce Management
- Business Planning
- Performance Evaluations
- Customer Relationship Management (CRM)
- Staff Training and Development
- Complex Problem-Solving
- Team Leadership
- Time Management
Timeline
Full Time Manager
Rue21
03.2023 - 05.2024
Direct Support Professional Caregiver
Learning Never Ends
09.2022 - 03.2023
Assistant Store Manager
Rue21
08.2020 - 09.2022
Sales Associate
Rue21
07.2019 - 08.2020
Sales Associate
Kitchen Collection
08.2018 - 02.2019
Food Service Worker
Arby's Restaurant
03.2017 - 08.2017
High School Diploma -
Lancaster High School
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