Jenna Fisher
Norfolk,NE
Summary
I have exceptional experience in customer service, as well as experience with children, which has developed the skills needed to expertly handle customer interactions, and send them on their way satisfied and happy with the service they paid for. A people person, easy to work with, understanding and patient.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nanny
Kimberly and Daniel Burkemper
01.2024 - 07.2024
- Prepared meals and snacks for children based on dietary guidelines.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Daycare Worker
Christ Lutheran Daycare
08.2023 - 12.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
Barista
Scooters Coffee Shop
12.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Cashier
Hyvee
07.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Raising Cane's Restaurants
08.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Elementary Education
Northeast Community College
Norfolk, NECertificate of Theology - Theology
Reformation Bible College
Sanford05.2023
High School Diploma -
Norfolk Senior High School
Norfolk, NE05.2022
Skills
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Approachable
- Cheerful and energetic
- Active listener
- Valid Driver's License
- Activity Planning
- First Aid Certified
- Effective team leader
- Customer Service
- Customer Assistance
Certification
- First Aid Certified, 2023-
- CPR Certified, 2023-
Timeline
Nanny
Kimberly and Daniel Burkemper
01.2024 - 07.2024
Daycare Worker
Christ Lutheran Daycare
08.2023 - 12.2023
Barista
Scooters Coffee Shop
12.2022 - 09.2023
Cashier
Hyvee
07.2021 - 01.2023
Cashier
Raising Cane's Restaurants
08.2020 - 07.2021
No Degree - Elementary Education
Northeast Community College
Certificate of Theology - Theology
Reformation Bible College
High School Diploma -
Norfolk Senior High School