Jenna Francesca
Crestone,CO
Summary
As a Therapist-Coach: To provide compassion and effective service and care to clients through a unique & custom experience while integrating holistic and simple treatments to clear physical, emotional pain.
As an Author: To offer new ways of looking at repeating and unresolved outdated constructs and problems.
As a home care and anima care provider: To love and provide care for house and animals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cryotherapy Spa Director
The Cryozone
01.2018 - 12.2020
- Managed daily spa operations, ensuring optimal guest experiences and service quality.
- Developed and implemented staff training programs to enhance service delivery and team performance.
- Oversaw scheduling and resource allocation to maximize operational efficiency and minimize downtime.
- Coordinated marketing initiatives to promote services, resulting in increased client engagement and retention.
- Monitored inventory levels, implementing cost-control measures to reduce waste and optimize supply chain processes.
- Established standard operating procedures for spa treatments, enhancing consistency and safety compliance.
- Fostered relationships with clients through personalized service, increasing customer satisfaction ratings.
- Implemented new booking system, streamlining appointment scheduling process for clients.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Received new spa supplies inventory and restocked work areas and shelves.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Collaborated with marketing team to create promotional materials for spa offerings.
- Opened and closed spa according to standard procedures.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Developed strong relationships with vendors for better product pricing and quality.
- Promoted a culture of exceptional customer service among the spa team members.
- Increased staff productivity through effective training and performance evaluations.
- Resolved customer issues promptly to build loyalty.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Introduced wellness programs that boosted repeat business from loyal customers.
- Recruited, hired and trained all new employees.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Mentor Therapist
Spa Reimagined
01.2020 - 02.2020
- Spa Reimagined
- Guided mentees in developing critical skills and achieving personal goals.
- Provided constructive feedback to foster professional growth and confidence in mentees.
- Developed tailored mentorship plans based on individual strengths and areas for improvement.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Regularly assessed progress and provided feedback to support continued development.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
- Advocated for mentee goals and aspirations, empowering them to pursue ambitious career paths.
Massage and Somatic Therapist
Wild Grass Massage & Mentoring
01.1996 - Current
- I have worked with thousands of individuals and therapists from all walks of life with all sorts of psycho, emotional and physical ailments.
- Facilitated individual and group therapy sessions to promote mental health and emotional well-being.
- Developed personalized treatment plans based on client assessments and therapeutic goals.
- Evaluated client progress regularly, adjusting treatment plans as necessary for optimal outcomes.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Trained and mentored junior therapists on best practices in patient care and engagement.
- Advocated for clients' needs within healthcare systems to enhance service accessibility and quality.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
- Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
- Utilized psychoanalytic methods to uncover underlying issues for deeper patient insight.
- Conducted therapy sessions focused on trauma recovery, facilitating patient healing and empowerment.
- Guided patients through mindfulness exercises, enhancing their ability to manage stress and anxiety.
- Adapted therapeutic approaches based on patient feedback and progress, ensuring tailored and effective care.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
Aquatic Therapist
Commonwaters
01.2000 - 01.2015
- Developed tailored therapeutic interventions to address client-specific mental health needs.
- Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
- Developed and maintained relationships with referral sources to support continuity of care.
- Enhanced patient well-being by developing and implementing tailored therapy plans.
- Improved client coping mechanisms with cognitive behavioral techniques.
House Sitter
Private Residences
08.2019 - Current
- Ensured safety and security of residences through diligent monitoring and regular inspections.
- Managed pet care, including feeding, walking, and administering medications as needed.
- Maintained cleanliness and orderliness of homes, performing light housekeeping duties regularly.
- Communicated effectively with homeowners regarding property status, addressing concerns promptly.
- Developed customized care plans for each home based on specific homeowner instructions and preferences.
- Established trust with clients through consistent reliability and adherence to house sitting protocols.
- Adapted quickly to varying household environments, ensuring seamless transitions between assignments.
- Coordinated maintenance tasks, such as watering plants and managing deliveries during homeowners' absences.
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Collected, forwarded or signed for mail, packages, or home services.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Prevented potential security issues by conducting regular perimeter checks and promptly reporting any concerns to homeowners.
- Ensured a safe environment for pets under care by routinely monitoring health conditions and administering medications as instructed by owners.
- Demonstrated flexibility in accommodating last-minute changes or requests from homeowners, prioritizing client satisfaction and positive experiences.
- Retained high-quality service standards by adhering strictly to homeowner guidelines regarding property management and privacy protection.
- Supported clients'' peace of mind by addressing emergencies promptly and effectively in accordance with their instructions.
- Facilitated smooth transitions for returning homeowners by preparing reports detailing completed tasks, incidents encountered, and any other relevant information about the property during its management period.
- Performed comprehensive pre-departure consultations with clients to establish clear expectations for house-sitting duties during their absence.
- Established strong rapport with clients through consistent professionalism and excellent interpersonal skills, leading to repeat business opportunities.
- Improved customer experience through meticulous attention to detail in carrying out assigned tasks according to specified requirements.
- Nurtured homeowner trust, carefully adhered to all house rules and special instructions, leading to worry-free absence.
- Cultivated positive relationships with homeowners, leading to repeat engagement by demonstrating reliability and trustworthiness.
- Managed timely repair and maintenance issues, minimizing potential damage by coordinating with trusted service providers.
- Protected homeowner privacy, managed and sorted mail without disclosing sensitive information, ensuring confidentiality.
- Achieved serene living environment for homeowners upon return, through thorough cleaning and organization tasks.
- Fostered safe and nurturing environment for pets, resulting in reduced anxiety for animals and peace of mind for owners.
- Minimized risk of water damage, routinely inspected plumbing fixtures for leaks and addressed minor issues promptly.
- Reduced energy costs, monitored and adjusted thermostats according to specified instructions.
- Preserved operational status of household appliances, identifying and reporting malfunctions for early repair.
- Maintained vibrant garden spaces, leading to enhancement of property aesthetics through diligent watering and care.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided emotional support and companionship to clients.
- Liaised with key accounts to deliver targeted administrative household support.
- Participated in team meetings and staff training sessions.
House Manager
Private Residences
01.2019 - 06.2021
- Managed household operations, ensuring seamless daily functioning and high standards of service.
- Oversaw scheduling and coordination of staff to optimize efficiency and effectiveness in household tasks.
- Implemented organizational systems for inventory management, enhancing resource accessibility and accountability.
- Developed and maintained budgets, tracking expenditures to ensure financial stability within household management.
- Managed daily household operations, ensuring high standards of service and organization.
- Coordinated maintenance schedules and supervised repairs, enhancing home functionality and aesthetics.
- Planned and executed events, managing logistics to create seamless experiences for guests and family members.
- Fostered relationships with vendors, negotiating contracts to secure quality services at competitive rates.
- Researched and sourced household supplies, maintaining inventory levels while optimizing costs and quality.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Reduced household expenses through meticulous budget management and cost-saving strategies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Trained and mentored new staff on cleaning and safety protocols.
- Managed cleaning schedules to ensure facility cleanliness and sanitation standards.
- Coordinated with clients to assess needs and tailor services accordingly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
Air B&B Owner Operator
Self
03.2013 - 01.2018
- Managed daily operations, ensuring seamless guest experiences and high satisfaction levels.
- Developed and implemented efficient booking systems to optimize occupancy rates.
- Oversaw maintenance schedules, ensuring property upkeep and adherence to safety standards.
- Handled guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Conducted regular inventory assessments, ensuring adequate supplies for daily operations and events.
- Streamlined check-in/check-out processes, improving operational efficiency for guests and staff alike.
- Monitored guest feedback closely, implementing changes as needed to continually improve the quality of stay at the bed and breakfast.
- Managed inventory effectively, reducing waste while maintaining consistent availability of necessary supplies.
- Designed appealing menus for breakfast offerings that catered to various dietary preferences, enhancing overall guest experience.
- Oversaw maintenance tasks, preserving the charm of the historic property while ensuring modern amenities were available for guest comfort.
- Adapted to the evolving needs of guests and industry trends by continually reviewing operational strategies, making appropriate adjustments as needed.
- Cultivated a reputation for exceptional hospitality in the local community by consistently exceeding expectations of both first-time visitors and loyal returning guests alike.
- Coordinated events such as weddings or retreats on-site, ensuring seamless execution of all aspects from planning stages through event day logistics.
- Increased repeat business through fostering strong relationships with guests and offering tailored recommendations for local attractions.
- Enhanced guest satisfaction by providing personalized customer service and addressing individual needs.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Personal Retreats Provider
Self
08.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed innovative recipes enhancing menu offerings and customer satisfaction.
- Streamlined food preparation processes, improving efficiency and reducing waste in daily operations.
- Implemented seasonal menu changes based on customer feedback and market trends, boosting engagement.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Reduced food waste with strategic menu planning and inventory control techniques.
Education
AA - Liberal Studies, Minor in Holistic Health
Diablo Valley College
01.2000
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SF State University
Leadership Program
OSU, Corvallis
01.2017
Anatomy focus
Cabrillo College
01.2008
Skills
- Client satisfaction providing holistic care warmth effective and nurturing treatment leading by example team player computer skills tech savvy self-motivated and organized self proclaimed clean freak!
Certification
- Diamond Light School of Massage and Healing | Swedish-Esalen | Deep Tissue-Sports Massage | Reiki level II | Pre and Post Natal | Holistic Pelvic Care | Aromatherapy | Hot Stone 550+ hrs | 1996-present
- Watsu | Waterdance Aquatic Bodywork || Harbin Trained Resident and Therapist | 500 hrs | 1999-2000
- Phenomenal Touch Massage | 300 hrs | 2010-2013
- Visceral and Neural Manipulation | The Barral Institute | 2014
- Somatic Therapy and Trauma Recovery Skills | Somatic Experiencing | TRE | Self Study 1997-Present
- Applied Bio-Induction Therapy | personally developed this bodywork form and continuing to do so | since 2015 – Treats pain syndromes efficiently and effectively via fascial scar tissue discharge of the electromagnetic charge in the tissue.
- CryoTherapy | T-shock treatments | 2018
- BioField Tuning Certification | 2021
- Currently Certified and Licensed Massage Therapist in California and Alaska Please see my YELP page for client reviews https://jrfrancesca.yelp.com Experience in Alaska, California, Washington and Mexico.
Training
- The Hendricks Institute- 2000| Big Leap Coach
- Somatic & Relationship Skills Coaching 2001 | Conscious Relationship Coach
- The Coaches Institute- 2010 | Certified Coach
- In progress: BScO- Manual Osteopathy | National University of Medical Sciences | Online
My Specialty
Uncovering the root cause of mystery symptoms and helping my clients to discover an easeful path to freedom and lightness in their being by integrating effective psycho-emotional-physical-relational and spiritual awareness and pain relief. I offer a simple technique that combines traditional modalities and self healing.
The Soul Growth Method - Resolve Resistance to Change
It gets to the heart of the matter. The loss of connection to our natural self.
Timeline
Mentor Therapist
Spa Reimagined
01.2020 - 02.2020
House Sitter
Private Residences
08.2019 - Current
Personal Retreats Provider
Self
08.2019 - 01.2021
House Manager
Private Residences
01.2019 - 06.2021
Cryotherapy Spa Director
The Cryozone
01.2018 - 12.2020
Air B&B Owner Operator
Self
03.2013 - 01.2018
Aquatic Therapist
Commonwaters
01.2000 - 01.2015
Massage and Somatic Therapist
Wild Grass Massage & Mentoring
01.1996 - Current
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SF State University
Leadership Program
OSU, Corvallis
Anatomy focus
Cabrillo College
AA - Liberal Studies, Minor in Holistic Health
Diablo Valley College
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