Jenna Frankenfield Liquori
North Attleboro,MA
Summary
A versatile professional with a background in luxury sales, marketing, and developmental psychology, adept at blending creativity with business acumen to drive success across multiple domains. Drawing from experience in upscale retail environments, I possess a refined understanding of client relations, sales strategies, and brand positioning, consistently exceeding targets while delivering exceptional customer experiences. Complementing this, my expertise in marketing brings a strategic approach to storytelling and engagement, leveraging digital platforms and consumer insights to build brand affinity and drive revenue growth. My degree in developmental psychology adds a nuanced understanding of human behavior and communication, enabling me to connect authentically with diverse audiences and tailor experiences to meet their unique needs. With a passion for people and a commitment to innovation, I bring a fresh perspective to every challenge, driving impactful results and fostering lasting connections.
Overview
15
15
years of professional experience
Work History
Client Advisor and Keyholder
Tiffany & Company
09.2019 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Trained team members for the Salesforce platform launch as designated Salesforce super user.
Remodeling Consultant
Power Home Remodeling
02.2019 - 09.2019
- Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
- Enhanced client satisfaction by providing personalized remodeling consultations and tailored recommendations.
Nanny
Private Family Care
04.2018 - 12.2018
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
ESL Preschool Teacher
TASIS Switzerland- Chateau des enfants
06.2012 - 08.2018
- I taught in Lugano, Switzerland at an English summer intensive for children from around the world.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Developed weekly lesson plans and activities to engage children and promote learning.
Outbound Sales Advisor
Ways New South Sales
01.2018 - 04.2018
- I worked on behalf of Guide Dogs New South Wales to fundraise and find consistent sponsors for the charity.
- Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
Sales Professional/Operations/Keyholder
David Yurman
10.2015 - 01.2018
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
SALES ASSOCIATE
Nordstrom
03.2013 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Marketing Associate & Theater House Manager
University Of Minnesota Theatre Arts & Dance Department
11.2009 - 12.2012
- Enhanced social media presence with creative content and effective targeting.
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
- Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
- Contributed to revenue growth with strategic marketing initiatives and promotional campaigns that attracted new audiences.
Education
Bachelor of Arts - Developmental Psychology, Theater Arts
University of Minnesota
Minneapolis, MNHigh School -
Shattuck-St. Mary’s School
Faribault, MNSkills
- Business Development
- Industry Awareness
- Professionalism and Etiquette
- Client Relationship Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Consultative Selling
References
Jenna Reilly, Store Director, Tiffany & Co.
Phone: 508.789.3326
Email: jenna.reilly@gmail.com
Shelley Phillips, Team Manager, Tiffany & Co.
Phone: 336.263.5518
Email: smp0213@yahoo.com
Heather Anderson, Operations Coordinator, Tiffany & Co.
Phone: 508.641.3196
Email: heatherlynn6@gmail.com
Beth Burns, Director of Human Resources, Food Services Boston College
Phone: 508.212.6367
Email: beth.burns@bc.edu
Timeline
Client Advisor and Keyholder
Tiffany & Company
09.2019 - Current
Remodeling Consultant
Power Home Remodeling
02.2019 - 09.2019
Nanny
Private Family Care
04.2018 - 12.2018
Outbound Sales Advisor
Ways New South Sales
01.2018 - 04.2018
Sales Professional/Operations/Keyholder
David Yurman
10.2015 - 01.2018
SALES ASSOCIATE
Nordstrom
03.2013 - 10.2015
ESL Preschool Teacher
TASIS Switzerland- Chateau des enfants
06.2012 - 08.2018
Marketing Associate & Theater House Manager
University Of Minnesota Theatre Arts & Dance Department
11.2009 - 12.2012
Bachelor of Arts - Developmental Psychology, Theater Arts
University of Minnesota
High School -
Shattuck-St. Mary’s School