Jenna Fredrick
Waukesha,WI
Summary
I have a passion for people, making them feel beautiful inside and out. My experience with traveling has fueled my passion for communication and my love for sharing my knowledge that I’ve gained along the way with others. Master stylist, color specialist and Highly-motivated soft skills trainer, working closely with individuals to refine technical and communication skill sets.
Overview
12
12
years of professional experience
Work History
Skills Trainer
Neroli Salon Spa
Milwaukee, WI
11.2020 - Current
- Collaborated with stakeholders to tailor training to best fit team needs.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Hands on training new talent and new hires on a daily basis.
- Exceptional use of time management.
- Working closely with individuals to refine technical skill set and effective communication.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Identified individual training needs based on observed behaviors or performance gaps.
- Created customized training materials to meet the needs of different audiences and learning styles.
- Provided constructive feedback and one-on-one coaching to employees.
- Established positive relationships with trainees by providing support during the learning process.
- Collaborated with leadership teams to develop effective strategies for improving skillsets within the organization.
- Monitored trainee progress through regular assessment evaluations and follow-up meetings.
- Created and offered additional materials to enhance training.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained strong knowledge of beauty industry by participating in workshops, conferences and online education classes.
Master Hair Designer
Neroli Salon and Spa
Milwaukee, WI
08.2020 - Current
- Upsold additional services such as deep conditioning treatments or scalp massages during appointments when appropriate.
- Evaluated client's hair and physical features, Taking into account face shape, hair density and skin undertones to curate custom color and cuts for every guest
- Effective communication and time management.
- Educated clients on hair care techniques and recommended appropriate products to maintain their desired look at home.
Hair Stylist
Enve Salon & Day Spa
Waterford, WI
05.2015 - 08.2020
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Assisted other stylists with busy periods in the salon.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Greeted customers, answered phones and booked appointments.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Updated and maintained customer information records and beauty services provided.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Educated clients on proper home hair care maintenance techniques.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Created updos for special occasions like weddings or proms.
Day Camp Counselor
Norway Recreational department
Muskego, WI
06.2012 - 08.2014
- Explained principles, techniques, and safety requirements to activity participants to prevent injury.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Provided guidance and support to campers aged 5-12 in daily activities.
- Administered first aid and notified emergency medical personnel.
- Responded quickly and calmly in emergency situations as needed.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Facilitated cooperative play among children from diverse backgrounds.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Collaborated with other counselors to develop team building exercises for campers.
Education
Associate of Arts - Cosmetology
Gateway Technical College
Kenosha, WI05-2016
Skills
- Customer satisfaction
- Customer retention
- Communication skills
- Coaching and Mentoring
- Employee training
- Team Leadership
Timeline
Skills Trainer
Neroli Salon Spa
11.2020 - Current
Master Hair Designer
Neroli Salon and Spa
08.2020 - Current
Hair Stylist
Enve Salon & Day Spa
05.2015 - 08.2020
Day Camp Counselor
Norway Recreational department
06.2012 - 08.2014
Associate of Arts - Cosmetology
Gateway Technical College
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