Jenna Fridholm
Kokomo ,IN
Summary
Compassionate professional dedicated to delivering high-quality service and ensuring customer satisfaction. Recognized for high productivity and efficiency in task completion. Strong communication, problem-solving, and adaptability skills are utilized to effectively meet workforce needs.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Five Below
Kokomo, IN
04.2024 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained a positive, friendly attitude when addressing conflict.
Lead Caregiver
Lewis Cass Early Learning Center
Galveston, IN
04.2022 - 09.2023
- Developing creative ways to encourage learning through everyday experiences.
- Maintaining a positive attitude while being patient and understanding with the children.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Established good relationships with families through open communication about their child's progress.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Responded promptly to any parent inquiries or complaints about the care provided at the facility.
Key Holder Supervisor
Party City
Kokomo, IN
06.2020 - 05.2023
- Performed daily cash management duties including deposits, audits.
- Ensured compliance with all company policies and procedures.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Developed extensive product knowledge, growing revenue, and building consumer base.
Server
Windmill Grill
Kokomo, IN
05.2019 - 07.2020
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Kokomo, IN05-2022
High School Diploma -
Northwestern High Scool
Kokomo, IN06-2020
Skills
- CPR Certified
- Conflict resolution
- Customer service
- Effective communication
- Skilled multi-tasker
- Decision-making
- Positive and professional
Timeline
Customer Experience Manager
Five Below
04.2024 - Current
Lead Caregiver
Lewis Cass Early Learning Center
04.2022 - 09.2023
Key Holder Supervisor
Party City
06.2020 - 05.2023
Server
Windmill Grill
05.2019 - 07.2020
Associate of Science - Psychology
Ivy Tech Community College of Indiana
High School Diploma -
Northwestern High Scool
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