Jenna Gaines

Toast Inc. is a Boston based company that develops cloud-based software and POS systems created to make management of restaurants easier and more efficient.

- Answered customer calls to troubleshoot payroll errors.

- Analyzed customer feedback for process improvements to achieve long-term business objectives.

- Worked with other teams to solve integration issues.

- Navigated multiple computer systems and applications to find information.

- Responded to customer needs through competent customer service and prompt problem-solving.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Helped management keep adequate supply on hand by notifying of shortages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Promoted additional items with beverages, increasing store sales.