Jenna Gallihar
Greeneville,TN
Summary
Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Responsible individual with several years of experience in fast-paced service settings. Proven leader with success creating cohesive, goal-oriented teams. Outgoing professional skilled in effective communication and team collaboration. Fun-loving individual bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty, and maximizing business returns. Ready to take strong work ethic and abilities and take on challenging new hospitality position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Texas Roadhouse Restaurant
Johnson City, TN
08.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Server/Bartender
Bubbas 33 Restaurant
Colorado Springs, CO
04.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Wedding Coordinator
Sugarplum Cake Shoppee
Colorado Springs, CO
12.2022 - 04.2023
- Compiled information regarding rental equipment, décor items and other materials needed for each event.
- Attended meetings with clients to discuss their vision for the special day and provide advice on how to make it happen.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Attended and participated in industry events.
- Met with groom and bride to sample available cake flavors and dessert options to prepare on the wedding day.
Insurance Agent
Peake Insurance Agency
Greeneville, TN
05.2022 - 11.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Scheduled meetings with prospective clients to discuss available products and services.
Waitress
Casa Nostra Italian Cuisine
Greeneville , TN
03.2019 - 05.2022
- Served food and beverages to patrons and confirmed complete orders.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Associate of Science - Business Administration
Walters State Community College
Morristown/Greeneville Campus05-2022
High School Diploma -
South Greene High School
Greeneville, TN05-2020
Skills
- Hospitality and accommodation
- Client Relations
- Customer follow-up
- Business Planning
- Event Planning
- Problem Resolution
- Team building
- Communication Strategies
Affiliations
- Travelling and discovering new areas any given chance
- Spending quality time with friends and family
- Trying new hobbies, food, and beverages
- Hiking outdoors
Certification
- Tennessee Property and Casualty licensed Insurance Agent 10/13/2022
Timeline
Waitress
Texas Roadhouse Restaurant
08.2024 - Current
Server/Bartender
Bubbas 33 Restaurant
04.2023 - 08.2024
Wedding Coordinator
Sugarplum Cake Shoppee
12.2022 - 04.2023
Insurance Agent
Peake Insurance Agency
05.2022 - 11.2022
Waitress
Casa Nostra Italian Cuisine
03.2019 - 05.2022
- Tennessee Property and Casualty licensed Insurance Agent 10/13/2022
Associate of Science - Business Administration
Walters State Community College
High School Diploma -
South Greene High School
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