Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Garvin

Summary

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

Overview

10
10
years of professional experience

Work History

Dental Receptionist

Briar Pointe Dentistry
07.2022 - Current
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Managed patient billing processes for timely, accurate payments.
  • Provided excellent customer service to create positive experiences and build patient trust.

Pharmacy Technician

Pharmascript
04.2021 - 07.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Front Desk Manager

Sandstone Therapeutic Massage
04.2015 - 04.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Utilized promotions, print and digital marketing to attract new clients.

Server/Bar Tender

Outback Steakhouse
04.2014 - 03.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Redford Union High School
Redford, MI

Skills

  • Phone and Email Etiquette
  • Dental Terminology
  • Excellent multitasking capability
  • Appointment Scheduling
  • Punctual and Reliable
  • Insurance Billing
  • Customer Service
  • Problem-Solving

Timeline

Dental Receptionist

Briar Pointe Dentistry
07.2022 - Current

Pharmacy Technician

Pharmascript
04.2021 - 07.2022

Front Desk Manager

Sandstone Therapeutic Massage
04.2015 - 04.2021

Server/Bar Tender

Outback Steakhouse
04.2014 - 03.2015

High School Diploma -

Redford Union High School

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Jenna Garvin