Jenna Gaudette
Las Vegas,NV
Summary
Proven Assistant Store Manager with a track record of enhancing customer satisfaction and boosting sales through expert customer service and problem-solving skills. At Naples Soap Company, led initiatives that consistently exceeded sales targets. Specializes in inventory control and retail operations, ensuring optimal store performance and customer experience.
Overview
7
7
years of professional experience
Work History
Assistant Store Manger
Naples Soap Company
08.2023 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Assistant Store Manager
Billabong
10.2020 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Retail Sales Associate
Tory Burch
02.2018 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor Of Applied Science - Biology
Keiser University
Fort Lauderdale, FLSkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Attention to Detail
- Store Opening and Closing
- Inventory Control
- Retail Operations
Languages
English
Native or Bilingual
Timeline
Assistant Store Manger
Naples Soap Company
08.2023 - 10.2024
Assistant Store Manager
Billabong
10.2020 - 08.2023
Retail Sales Associate
Tory Burch
02.2018 - 10.2020
Bachelor Of Applied Science - Biology
Keiser University
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