Jenna Gaugh
Registered Behavioral Technician
El Cajon,California
Summary
Registered behavioral technician with 17 years of experience in behavioral health and client support, achieving significant improvements in client outcomes. Expertise in data collection and effective communication with families enhances care strategies. Committed to compliance with care standards while providing compassionate and empathetic support. Proven ability to create supportive environments that foster client engagement and well-being, ensuring a holistic approach to therapeutic support.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Registered Behavioral Technician
ABS Kids
10.2022 - 10.2025
- Collect and record behavioural data during therapy sessions.
- Implement individualised treatment plans under BCBA supervision.
- Communicate consistently with families and team members to support progress.
- Exhibit patience, empathy, and professionalism in client interactions.
- Collected and recorded data accurately during therapy sessions.
- Implemented treatment plans effectively under BCBA guidance.
- Maintained communication with families to enhance client progress.
- Demonstrated professionalism in all client interactions.
- Achieved a 20% improvement in client progress tracking accuracy.
Independent Contractor (Caregiver)
Health and Human Services (HHS)
05.2019 - 12.2022
- Delivered in-home care for clients with varied medical and mobility requirements.
- Documented daily activities, tracked progress, and submitted timesheets for oversight.
- Utilised gait belts and mobility aids for secure transfers.
- Facilitated therapy routines and ensured medication compliance while maintaining confidentiality.
- Enhanced client mobility and independence through tailored assistance.
- Achieved consistent documentation accuracy and timeliness for management review.
- Supported adherence to therapy protocols, improving client outcomes.
Care Professional (Care Pro)
Honor Technology
09.2019 - 10.2022
- Supported clients in daily living activities, meal prep, and mobility assistance.
- Offered companionship and emotional support, ensuring dignity and comfort.
- Collaborated with families and healthcare providers for quality care delivery.
- Adhered to HIPAA guidelines and maintained precise care documentation.
- Delivered compassionate support to enhance client well-being.
- Coordinated care plans with families and healthcare professionals.
- Ensured compliance with all regulatory standards.
Caregiver
Senior Helpers
07.2017 - 04.2019
- Provided compassionate care for elderly clients, including dementia and hospice patients.
- Supported activities like feeding, hygiene, mobility, and emotional well-being.
- Documented client activities, meals, and health status while ensuring timely communication with supervisors.
- Maintained a clean, comfortable, and supportive living environment.
- Delivered high-quality care for clients with diverse needs.
- Fostered emotional well-being through attentive support.
- Maintained accurate records of client health and activities.
- Promoted a safe and comfortable living environment.
- Achieved a 15% increase in client satisfaction through improved care techniques.
Program Aide
Western Adult Day Healthcare
05.2015 - 01.2017
- Assisted in developing and implementing individualized treatment plans for diverse client needs.
- Conducted comprehensive behavioral data collection to monitor client progress and inform treatment adjustments.
- Collaborated with multidisciplinary teams to ensure cohesive and effective care strategies.
- Facilitated client communication to foster trust and engagement in therapeutic processes.
- Maintained compliance with healthcare regulations and standards, ensuring quality care delivery.
- Developed and implemented personalized treatment plans.
- Conducted detailed data collection to track client progress.
- Collaborated effectively with multidisciplinary teams.
- Facilitated communication to enhance client engagement.
- Ensured compliance with healthcare standards.
- Improved treatment plan effectiveness by 25% through data-driven insights.
Floral Designer / Sales
Babe’s Flowers
09.2009 - 10.2010
- Designed custom floral arrangements, enhancing storefront aesthetics.
- Processed phone and in-person orders, handled transactions, and managed inventory effectively.
- Collaborated with fellow designers to fulfil customer specifications and event requirements.
- Crafted unique floral displays for diverse occasions.
- Improved customer satisfaction through tailored service.
- Streamlined inventory management, reducing waste.
- Achieved a 10% increase in sales through innovative display techniques.
Sales Representative
Allen’s Flowers and Plants
02.2006 - 08.2009
- Facilitated walk-in customer interactions and operated multi-line phone systems for orders.
- Utilised RTI systems for checkout, inventory management, and reporting.
- Crafted product displays, managed store operations, and trained new staff.
- Provided outstanding service through attentive listening and tailored product suggestions.
- Enhanced customer satisfaction through effective communication.
- Streamlined checkout processes, improving efficiency.
- Increased sales with attractive product displays.
- Trained and onboarded new employees successfully.
Education
High School Diploma - General Studies
Valhalla High School
El Cajon, CA06.2009
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH07.2031
Skills
Data acquisition
Customized care strategies
Customer communications
Behavioral assistance
Empathetic support
Regulatory adherence
collaborative efforts
Critical analysis
Certification
RBT certification
RBT-23-310346
(Provided by the BACB)
Timeline
Registered Behavioral Technician
ABS Kids
10.2022 - 10.2025
Care Professional (Care Pro)
Honor Technology
09.2019 - 10.2022
Independent Contractor (Caregiver)
Health and Human Services (HHS)
05.2019 - 12.2022
Caregiver
Senior Helpers
07.2017 - 04.2019
Program Aide
Western Adult Day Healthcare
05.2015 - 01.2017
Floral Designer / Sales
Babe’s Flowers
09.2009 - 10.2010
Sales Representative
Allen’s Flowers and Plants
02.2006 - 08.2009
High School Diploma - General Studies
Valhalla High School
Bachelor of Science - Health Information Management
Southern New Hampshire University