Jenna Glover

Operations and Administration:

• Scheduling: Managing patient appointments, caregiver schedules, and ensuring efficient workflow.
• Record Keeping: Maintaining accurate and organized patient records, both electronic and paper, and ensuring compliance with HIPAA regulations.
• Billing and Insurance: Overseeing the billing process, submitting insurance claims, and ensuring timely reimbursement.
• Staff Management: Hiring, training, and supervising office staff, addressing staff concerns, and ensuring compliance with company policies.
• Customer Service: Addressing client and provider concerns, ensuring excellent customer service, and resolving issues promptly.
• Compliance: Ensuring adherence to all relevant regulations and guidelines, including HIPAA, OSHA, and state/federal requirements.
• Budget Management: Keeping track of expenses, managing the office budget, and ensuring cost-effectiveness.
• Inventory Management: Ordering and maintaining office supplies, medical supplies, and equipment.
• Communication: Serving as a point of contact for patients, families, caregivers, and other stakeholders, ensuring clear and effective communication.
• Office Procedures: Developing and implementing efficient office policies and procedures.
• Payroll: Managing payroll processing and ensuring accurate and timely payments.
• Data Processing: Processing and maintaining patient and employee data.
• Security: Monitoring security protocols and ensuring a safe and secure environment.
• Quality Improvement: Identifying areas for improvement in office processes and implementing solutions
• Established relationships with caseworkers, retirement facilities and rehabilitation centers to acquire new patients.

• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
• Identified and analyzed user requirements, procedures and processes to develop optimization
• Identified needs of customers promptly and efficiently
• Analyzed and tracked data to prepare forecasts and identify trends
• Gathered and organized data to analyze current industry trends
• Created and designed business intelligence databases, spreadsheets or outputs
• Managed timely flow of business intelligence information to users
• Identified or monitored current and potential customers using business intelligence tools
• Communicated with customers, competitors and suppliers to stay abreast of industry or business trends
• Developed key customer relationships to increase sales
• Answered product questions with up-to-date knowledge of sales and promotions
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
• Presented products and services to prospective and existing customers to meet client needs
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients
• Contacted new and existing customers to outline benefits of products
• Fostered relationships with customers to expand customer base and retain business
• Created successful strategies to develop and expand customer sales
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
• Monitored customer order process and addressed customer issues
• Demonstrated product features to align with customer needs
• Improved overall customer purchasing experiences to promote steady revenue
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
• Greeted and assisted customers to foster positive experiences

• Chose songs and organized materials for every worship service
• Improved choir and praise team performance by directing regular rehearsals
• Recruited, equipped and motivated band members for professional accompaniment
• Planned worship schedules and sequences of events to keep members engaged and active
• Implemented special programs for holiday and church events
• Coordinated special event worship, camp worship sessions and revivals
• Managed audio-visual support for multiple weekly services
• Visited, counseled and prayed with church members to provide pastoral care
• Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public
• Reached out to unchurched, new residents or inactive church members
• Officiated weddings and led funeral services for church members
• Brought attention to youth ministry contributions through congregational awareness initiatives
• Planned special ceremonies, services and events in coordination with families and individuals

• Observed teachers to assist with planning and classroom instruction methodologies
• Examined department needs to construct budget for teacher supplies and materials
• Recommended evidence-based instructional programs to utilize with students
• Developed and implemented instructional programs
• Collaborated with supervisors to examine effectiveness of program and instruction
• Observed teachers to assist with planning and class
• Maintained safe, clean and organized classroom environment
• Managed student behavior in classroom by establishing and enforcing rules and procedures
• Built and strengthened positive relationships with students, parents and teaching staff
• Established and enforced rules for behavior and procedures to maintain order among students
• Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
• Performed financial calculations for amounts due, interest charges and balances
• Managed accounts payable teams by reviewing daily completed work
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
• Recorded debit, credit and account transactions in computer spreadsheets and databases

• Directed weekly youth meetings, special group events and overnight excursions
• Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth
• Instructed and mentored youth between grades 6th-12th
• Partnered with parents and offered insights and resources for guiding youth in preferred directions
• Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs
• Led outreach initiatives to reach out to unchurched, inactive or new residents in community
• Oversaw teams of youth volunteers focused on reaching the lost
• Managed ministry budget and documented all purchases
• Carried out church mission by planning and leading worship services, writing sermons and working with church leaders
• Visited, counseled and prayed with church members to provide pastoral care
• Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public
• Reached out to unchurched, new residents or inactive church members
• Instructed and guided individuals converting to new faith
• Met with individuals in hospitals and prisons, offering comfort and support
• Engaged in interfaith, community and recreational activities for religious programs
• Participated in fundraising to support congregational activities
• Brought attention to youth ministry contributions through congregational awareness initiatives
• Planned special ceremonies, services and events in coordination with families and individuals
• Referred families and individuals to community support services, psychologists or doctors for necessary care
• Gathered church members to aid community emergency or crisis response