Jenna Gonzales
Summerville,SC
Summary
Precision-driven Medical Coding Specialist known for productive and efficient task completion. Specialize in ICD-10, CPT coding, and medical terminology, ensuring accuracy in all documentation. Excel in time management, problem-solving, and adaptability to new technologies, contributing to streamlined billing processes and improved revenue cycle management. Possess strong communication skills, facilitating effective collaboration with healthcare providers to verify information and clarify diagnoses when necessary.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Coastal Pediatric Associates
North Charleston, SC
12.2017 - Current
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Provided support to other departments within the organization as needed.
- Implemented new policies related to billing processes when required.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Worked with team members to identify and develop process improvements.
- Executed account updates and noted account information in company data systems.
- Submitted claims to insurance companies.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Answered customer questions to maintain high satisfaction levels.
- Checked claims coding for accuracy with ICD-10 standards.
Store Leader
The Children's Place
Sterling Heights, Michigan
06.2014 - 01.2015
- Managed both opening and closing responsibilities for store operations.
- Ensured precise monitoring of cash transactions
- Streamlined employee workflow through the implementation of daily goal setting.
- Provided excellent customer service upon store arrival.
- Conducted regular inventory checks to ensure accurate stock levels
- Developed strategies to increase customer satisfaction and sales performance.
- Resolved customer service issues to ensure customer satisfaction.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Assisted customers with product selection based on their individual needs.
- Maintained store operations by following policies and procedures; completed reports.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Handled customer transactions and balanced cash drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Hair Stylist
Sharon's Styling Studio
Davenport, Iowa
08.2010 - 12.2013
- Delivered professional hair, nail, and wax treatments to diverse clientele
- Facilitated the booking of client appointments
- Provided excellent customer service through prompt and clear communication
- Executed routine cleaning responsibilities
- Upsold additional services when appropriate to increase sales volume.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Recommended products to clients based on their individual needs.
- Developed relationships with new clients through referrals from existing customers.
- Educated clients on proper home hair care maintenance techniques.
- Tracked inventory of supplies used for styling services.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Managed cash register transactions during checkout process.
- Pre-booked future appointments to increase repeat business.
Receptionist
Comprehensive Rehab
Bettendorf, Iowa
05.2007 - 01.2009
- Adeptly organized and coordinated patient appointments
- Operated and managed a multi line phone system effectively
- Conducted patient insurance verifications.
- Generated patient charts
- Facilitated patient transportation
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
Education
Coding Specialist -
Trident Technical College
Charleston, South Carolina09.2016
Skills
- Microsoft Office
- Proficiency in AthenaOne health portal
- Knowledgeable in the VaxCare system
- Professional remote work space
- Team building
- Bill payment
- Medical Billing
- Patient data identification
- Healthcare claim coding
- Data Verification
- Medical Terminology
- ICD-10 coding
- Coding Error Resolution
- Multitasking
- Problem-solving abilities
- Providing excellent customer service
- Self-directed
- Time management
- Professional and outgoing personality
- Insurance Verification
- Coding proficiency
- Payment posting
- HIPAA Compliance
- Data Entry
References
References available upon request.
Timeline
Billing Specialist
Coastal Pediatric Associates
12.2017 - Current
Store Leader
The Children's Place
06.2014 - 01.2015
Hair Stylist
Sharon's Styling Studio
08.2010 - 12.2013
Receptionist
Comprehensive Rehab
05.2007 - 01.2009
Coding Specialist -
Trident Technical College
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