Jenna Gonzalez
Wildomar,CA
Summary
Dynamic professional with proven expertise in customer service and event setup, honed at Conerstone Community Church and Dunkin Donuts & Baskin Robbins. Excelled in teamwork and collaboration, significantly enhancing event efficiency and guest satisfaction. Skilled in cash register operation and analytical thinking, consistently delivering top-tier results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Staff Member
Conerstone Community Church
06.2023 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Kitchen Assistant
Conerstone COmmunity Church
06.2023 - Current
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Crew Member
Dunkin Donuts & Baskin Robbins
09.2022 - 05.2023
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Custodial Worker
Cornerstone Community Church
06.2021 - 09.2022
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Checked in and stocked inventory throughout facility.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Associate of Science - Biology
Mt San Jacinto College
San Jacinto, CA12.2025
Skills
- Food and beverage experience
- Event Setup and Breakdown
- Sales experience
- Teamwork and Collaboration
- Customer Service
- Cash Register Operation
- Positive Attitude
- Attention to Detail
- Analytical Thinking
Certification
- Food Handlers card
- CPR Certified
Timeline
Event Staff Member
Conerstone Community Church
06.2023 - Current
Kitchen Assistant
Conerstone COmmunity Church
06.2023 - Current
Crew Member
Dunkin Donuts & Baskin Robbins
09.2022 - 05.2023
Custodial Worker
Cornerstone Community Church
06.2021 - 09.2022
Associate of Science - Biology
Mt San Jacinto College
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