Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jenna Gooch

Marlton,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Marketer/Office Assistant

LWC City
Flourtown, PA
10.2023 - Current
  • Managed relationships with external advertising agencies and vendors.
  • Developed and implemented effective marketing strategies to promote products and services.
  • Conducted market research to identify consumer trends and preferences.
  • Created content for digital campaigns, including website copy, email newsletters, press releases, blogs, social media posts and advertisements.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Specialist

Apple
Marlton, NJ
01.2021 - 08.2023
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided technical assistance to clients by troubleshooting system problems.
  • Provided technical support for Mac users with hardware or software issues.
  • Installed and configured Mac operating systems, applications, and peripherals.
  • Diagnosed system errors and identified solutions to resolve them.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Identified root cause of technical issues and developed solutions.

Receptionist

Fantastic Sams
Marlton, NJ
09.2020 - 08.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Education

Bachelor of Arts - Radio Tv And Film/Strategic Communication

Rowan University
Glassboro, NJ
05-2022

Skills

  • Proposal Development
  • Campaign optimization
  • Brand Messaging
  • Data Analytics
  • SEO Strategies
  • Digital Marketing
  • Graphic Design
  • Social Media Management
  • Film editing
  • Film production
  • Microsoft Suite
  • Call Control
  • Expert in Adobe's Photoshop
  • Expert in Canva
  • Expert in Hubspot, Mail Chimp

Accomplishments

  • Apple Sagemore's top seller of Apple Care in a quarter in 2022.
  • Picked to go to Apple's Annual Conference

Timeline

Marketer/Office Assistant

LWC City
10.2023 - Current

Specialist

Apple
01.2021 - 08.2023

Receptionist

Fantastic Sams
09.2020 - 08.2021

Bachelor of Arts - Radio Tv And Film/Strategic Communication

Rowan University

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Jenna Gooch