Jenna Good
Colorado Springs,CO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Benefits and Eligibility Associate
El Paso County DHS
04.2024 - Current
- Provided professional customer service – over the phone during shifts on the MA CSL, and by email.
- Processed and authorized up to 8-10 Applications, 8-10 RRRs, or 18-24 CRFs on a daily basis.
- Effectively communicate with other DHS personnel to increase efficiency with office software and procedures.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify they are receiving the correct eligibility determination.
- Developed and maintained courteous and effective working relationships.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
Administrative Assistant
Springs Detailing
10.2022 - Current
- Facilitate Payroll – for employees in various sectors of the business which includes both hourly & commission-based payroll.
- Scheduling, rescheduling, and canceling both internal appointments and external appointments.
- Implemented new systems to reduce communication errors with employees and clients. received the best service possible from start to finish.
- Train new administrative personnel on office procedures and software to ensure each client had a positive customer service experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Flexible Fulfillment Associate
Target
08.2016 - 03.2019
- Matched item numbers and products to confirm order accuracy.
- Tracked production and quality control systems to proactively identify deficiencies.
- Resolved order fulfillment issues to ensure customer satisfaction.
- Kept documentation for hundreds of daily orders organized.
- Reported stock and product discrepancies to maintain correct inventory.
- Trained new employees on fulfillment systems.
- Assisted customers with their questions and concerns.
Education
General Education -
Sierra College
Rocklin, CA12.2018
Skills
- Proficient with SalesForce, ARG Disability Applications, Microsoft Office, Cisco Finesse, SAVE, HSC, CBMS, FSDH, EPG Reports, S Reports, Service Hub, Kronos, and CDOLE
- Detail-oriented, which ensures the accuracy of data entry
- Knowledgeable about Colorado public assistance rules, regulations, and procedures
- Proficient with scheduling multiple clients
- Communication with coworkers, outside agencies, and clients
- Detail-oriented to ensure the accuracy of data entry
- Disability Awareness
- Effective communication skills
Personal Information
Title: Benefits and Eligibility associate
Timeline
Benefits and Eligibility Associate
El Paso County DHS
04.2024 - Current
Administrative Assistant
Springs Detailing
10.2022 - Current
Flexible Fulfillment Associate
Target
08.2016 - 03.2019
General Education -
Sierra College
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