Jenna Gordon
Clarksburg,MD
Summary
Proven Phlebotomist Technician with a track record of enhancing patient satisfaction at Sunrise Labs. Mastered venipuncture and specimen handling, alongside fostering strong patient relationships, and performing accurate venipuncture regardless of difficulty. Excelled in a high-pressure environment, consistently exceeding performance metrics. Skilled in patient confidentiality and demonstrating empathy, significantly improving customer experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Phlebotomist Technician
Sunrise Labs
03.2024 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
Inpatient Phlebotomy Technician
Frederick Health
09.2023 - 03.2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Monitored patients for reactions and verified sample quality.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Performed accurate venipuncture no matter the difficulty or high pressure environment.
Assistant Store Manager
South Moon Under
11.2021 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MDCertification - Basic Life Support (CPR & AED)
American Heart Association
Frederick, MD03.2024
Certification - Phlebotomy
Phlebotomy Training Specialist
Arlington, VA08.2023
Skills
- Venipuncture
- Data Entry
- Proper tourniquet use
- Order of draw
- Venipuncture Technique
- Capillary puncture
- Patient confidentiality
- Specimen labeling
- Anatomy knowledge
- Sample and specimen collection
- Pediatric phlebotomy
- Patient Care
- Specimen handling
Languages
English
Native or Bilingual
American Sigh Language
Full Professional
Timeline
Phlebotomist Technician
Sunrise Labs
03.2024 - Current
Inpatient Phlebotomy Technician
Frederick Health
09.2023 - 03.2024
Assistant Store Manager
South Moon Under
11.2021 - 09.2023
High School Diploma -
Clarksburg High School
Certification - Basic Life Support (CPR & AED)
American Heart Association
Certification - Phlebotomy
Phlebotomy Training Specialist
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