Jenna Gordon
Austin
Summary
Results-oriented supply chain expert with significant experience at Dell Technologies, focusing on logistics operations and supplier management. Seasoned Advisor with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement.
Overview
14
14
years of professional experience
Work History
Advisor – Supply Chain Partner Manager
Dell Technologies
10.2017 - Current
- Manage logistics and packaging-related partnerships supporting North America operations, coordinating closely with suppliers, 3PLs, and internal supply chain teams.
- Support compliance-driven logistics processes by ensuring accurate documentation, supplier data alignment, and issue resolution across shipments and partners.
- Partner cross-functionally with Supply Chain Planning, Finance, Procurement, and Logistics to meet operational requirements and embed process controls into operational standards.
- Identify and implement process improvements to reduce logistics and packaging spending while maintaining service levels and operational efficiency.
- Collaborate with Finance to develop annual budgets, validate charges, and resolve discrepancies.
- Conduct supplier and partner performance reviews using KPIs to improve delivery accuracy, responsiveness, and operational efficiency.
- Delivered multiple cost-saving initiatives exceeding $2M annually, improving packaging efficiency and sustainability.
Supply Chain Analyst – RFC Reconciliation & Compliance Support
Dell Technologies
10.2014 - 10.2017
- Reconciled pricing, invoicing, and shipment discrepancies across suppliers and logistics partners to ensure financial and operational accuracy.
- Collaborated with partners, regional logistics managers, and global stakeholders to resolve invoice, valuation, and documentation discrepancies.
- Validated invoice data, pricing updates, and supplier records to support compliance, audit readiness, and accurate financial reporting.
- Created detailed Business Requirement Documents (BRDs) and SOPs to standardize reconciliation and compliance-related workflows.
- Enabled successful outsourcing of reconciliation processes by developing training materials and documentation for external partners.
- Reduced pricing discrepancies by 50% by proactively managing supplier price updates.
- Reduced invoice discrepancies by 60% through improved collaboration with suppliers and global supply chain teams.
- Leveraged Excel and Power BI to analyze discrepancy trends, track performance metrics, and identify improvement opportunities.
Technical Support Senior Associate – Quality SME / FastTrack Dispatching
Dell Technologies
06.2012 - 10.2014
- Developed and implemented quality guidelines to ensure accurate dispatching, documentation, and adherence to enterprise policies.
- Used audit results and data analysis to drive process improvements and employee coaching.
- Reduced dispatching error rates by 60%, improving operational accuracy and customer experience.
Education
Some College (No Degree) - Psychology
Sam Houston State University
Huntsville, Texas, TXSkills
- Logistics operations management
- Supplier and 3PL oversight
- Packaging optimization strategies
- Cost reduction initiatives
- Import/export documentation support
- ERP systems expertise
- Power BI and advanced Excel proficiency
- Cross-functional collaboration skills
- Risk mitigation and supply continuity
Accomplishments
- Delivered $2M+ in annual cost savings through packaging optimization, supplier consolidation, and value-engineering initiatives.
- Successfully launched multiple new or redesigned packaging solutions, improving efficiency and supporting sustainability goals.
- Improved supply continuity by implementing risk mitigation strategies across multiple suppliers.
- Reduced pricing discrepancies by 50% and invoice discrepancies by 60% through improved collaboration and standardized processes.
Personal Information
Title: Logistics & Supply Chain Specialist
Tools And Systems
- Power BI
- Advanced Excel
- Oracle ERP
- Supplier & Logistics Tracking Tools
Timeline
Advisor – Supply Chain Partner Manager
Dell Technologies
10.2017 - Current
Supply Chain Analyst – RFC Reconciliation & Compliance Support
Dell Technologies
10.2014 - 10.2017
Technical Support Senior Associate – Quality SME / FastTrack Dispatching
Dell Technologies
06.2012 - 10.2014
Some College (No Degree) - Psychology
Sam Houston State University