Jenna Gravina
Garfield
Summary
Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
11
11
years of professional experience
Work History
Registrar
The Valley Hospital
04.2022 - Current
- Used electronic systems to enter provider orders and retrieve test results.
- Maintained physician and clinic schedules.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Supported quality improvement initiatives within the ER department by actively participating in committee meetings and discussions.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Assisted physicians with obtaining necessary authorizations for emergency medical treatments, expediting critical care delivery.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.
- Promoted positive work environment through active engagement in team-building activities.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
- Developed professional relationships with interdisciplinary teams to optimize coordination of care for patients requiring specialized services or transfers to other facilities.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Medical Receptionist
Md Partners Of Englewood Hospital
09.2017 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Medical Receptionist
Hackensack Neurology Group
05.2013 - 06.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assistant Program
Eastwick College
Ramsey, NJ06.2011
High School Diploma -
Saddle Brook High School
Saddle Brook06.2009
Skills
- Attention to Detail
- Critical Thinking
- Multitasking Abilities
- MEDITECH EHR Software
- Excellent Communication
- Organizational Skills
- HIPAA Compliance
- Adaptability and Flexibility
- Decision-Making
- Patient confidentiality
- Electronic Health Records
- Patient Scheduling
- Patient Registration
- Task Prioritization
- Medical Terminology
- Epic Software Proficiency
Timeline
Registrar
The Valley Hospital
04.2022 - Current
Medical Receptionist
Md Partners Of Englewood Hospital
09.2017 - 03.2022
Medical Receptionist
Hackensack Neurology Group
05.2013 - 06.2017
Medical Assistant Program
Eastwick College
High School Diploma -
Saddle Brook High School