Jenna L Griffiths
Brick,USA
Summary
To work in a challenging position in a multi-faceted profession, leading to growth and opportunity.
Overview
10
10
years of professional experience
Work History
Medical Receptionist/Secretary- Pediatric Surgery
Hackensack Meridian Health
Neptune City, NJ
05.2023 - Current
- Schedule medical appointments related to Pediatric surgery using EPIC EMR scheduling program
- Answer phones throughout 8 hour day
- Verify insurance electronically and manually
- Greet patients and parents
- Check in patients and direct them to the proper waiting area
- Scan and fax documents such as specialist chart notes to patients primary care doctors
- Manage G-mail account
- General office maintenance
Medical Receptionist
Pediatric Affiliates
Township of Brick, NJ
07.2022 - 05.2023
- Schedule medical appointments, well exams/ sick exams/H&P appointments etc. using an EMR system
- Answer phones throughout 8 hour day
- Verify insurance electronically and manually
- Greet patients and parents
- General office maintenance
Orthopedic Front Desk Receptionist
Body In Motion, Sports & Orthopedics
Toms River, NJ
02.2021 - 06.2022
- Utilization of scheduling program
- Educate patients in regard to insurance plans and coverable items
- Communicate with insurances as well as my team to better assist patients
- Answer phones and return calls throughout the day on a constant basis
- Maintain a current knowledge of medical terminology in relation to products we provide
- Provide education to patients on the application, use, and care of products as scripted by the physician
CSR - Customer Service Representative
Valmar Surgical
Lakewood, NJ
03.2018 - 02.2021
- Utilization of Microsoft Word, Excel and Outlook
- Access and navigate programs to place orders and create accounts on a daily basis
- Communicate with patients daily and assist them in all needs as far as placing orders as well as correcting any issues with previous orders
- Educate patients in regard to insurance plans and coverable items
- Communicate with insurances as well as my team to better assist patients
- Answer phones and return calls throughout the day on a constant basis
- Maintain a current knowledge of medical terminology in relation to products we provide
Customer service representative/ continuing care representative
LINCARE dba Sleep Circle
Eatontown, NJ
07.2015 - 02.2018
- Utilization of Microsoft Word, Excel, and Outlook.
- Access and navigate a DOS program on a daily basis
- Communicate with patients daily and assist them in all needs as far as placing supply orders and maintaining compliance with insurance
- Communicate with my team to better assist patients
- Answer phones and return calls through a TELEVOX system
- Maintain a current knowledge of Oxygen, CPAP and nebulizer related issues to aid in troubleshooting.
- Provide education to patients on the application, use, and care of equipment as scripted by the physician.
- Ensure that all necessary documentation is obtained as it relates to any and all compliance requirements.
- To be educated and comply with all aspects of HIPAA and other required programs
Education
Liberal Arts and Sciences
Ocean County College
Toms River, NJ01.2007
High School Diploma -
Morris Hills HS
Rockaway, NJ01.2005
Skills
- Telephone proficiency
- Writing proficiency
- HIPAA knowledgeable
- Organizational skills
- Communication skills
- Cleaning
- Cursive
- Use of EPIC
- Medical terminology
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Event planning
- Adaptable
- Skillfully use a fax machine
- Skillfully use a phone system
- Friendly personality
- Dependable
- Health and safety practices
- Ability to communicate technical information
- Customer-friendly communication
- Excellent verbal communication
- Excellent written communication
- Attention to detail
- Knowledge of grammar
- Knowledge of spelling
- Knowledge of punctuation
- Co-payment collection
- Front desk operations
- Medical charting
- EMR / EHR
- Referral verification
References
References available upon request.
Timeline
Medical Receptionist/Secretary- Pediatric Surgery
Hackensack Meridian Health
05.2023 - Current
Medical Receptionist
Pediatric Affiliates
07.2022 - 05.2023
Orthopedic Front Desk Receptionist
Body In Motion, Sports & Orthopedics
02.2021 - 06.2022
CSR - Customer Service Representative
Valmar Surgical
03.2018 - 02.2021
Customer service representative/ continuing care representative
LINCARE dba Sleep Circle
07.2015 - 02.2018
Liberal Arts and Sciences
Ocean County College
High School Diploma -
Morris Hills HS
Similar Profiles
ALICE KAZEKJIANALICE KAZEKJIAN
Admin.Director Nursing-Emergency Trauma,PedsED,OBS at Hackensack University Medical Center-Hackensack Meridian HealthAdmin.Director Nursing-Emergency Trauma,PedsED,OBS at Hackensack University Medical Center-Hackensack Meridian Health
Joseph MajorJoseph Major
CT Scan Technologist at Hackensack Meridian Health HackensackCT Scan Technologist at Hackensack Meridian Health Hackensack
Marlyn GrahamMarlyn Graham
Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)
Alessia FerrinAlessia Ferrin
Emergency Room Technician at Hackensack Meridian Health Ocean Medical CenterEmergency Room Technician at Hackensack Meridian Health Ocean Medical Center
Thomas AlexanianThomas Alexanian
Warehouse Packer at BMi MerchandiseWarehouse Packer at BMi Merchandise