Jenna L Griffiths
Brick,USA
Summary
To work in a challenging position in a multi-faceted profession, leading to growth and opportunity.
Overview
10
10
years of professional experience
Work History
Medical Receptionist/Secretary- Pediatric Surgery
Hackensack Meridian Health
Neptune City, NJ
05.2023 - Current
- Schedule medical appointments related to Pediatric surgery using EPIC EMR scheduling program
- Answer phones throughout 8 hour day
- Verify insurance electronically and manually
- Greet patients and parents
- Check in patients and direct them to the proper waiting area
- Scan and fax documents such as specialist chart notes to patients primary care doctors
- Manage G-mail account
- General office maintenance
Medical Receptionist
Pediatric Affiliates
Township of Brick, NJ
07.2022 - 05.2023
- Schedule medical appointments, well exams/ sick exams/H&P appointments etc. using an EMR system
- Answer phones throughout 8 hour day
- Verify insurance electronically and manually
- Greet patients and parents
- General office maintenance
Orthopedic Front Desk Receptionist
Body In Motion, Sports & Orthopedics
Toms River, NJ
02.2021 - 06.2022
- Utilization of scheduling program
- Educate patients in regard to insurance plans and coverable items
- Communicate with insurances as well as my team to better assist patients
- Answer phones and return calls throughout the day on a constant basis
- Maintain a current knowledge of medical terminology in relation to products we provide
- Provide education to patients on the application, use, and care of products as scripted by the physician
CSR - Customer Service Representative
Valmar Surgical
Lakewood, NJ
03.2018 - 02.2021
- Utilization of Microsoft Word, Excel and Outlook
- Access and navigate programs to place orders and create accounts on a daily basis
- Communicate with patients daily and assist them in all needs as far as placing orders as well as correcting any issues with previous orders
- Educate patients in regard to insurance plans and coverable items
- Communicate with insurances as well as my team to better assist patients
- Answer phones and return calls throughout the day on a constant basis
- Maintain a current knowledge of medical terminology in relation to products we provide
Customer service representative/ continuing care representative
LINCARE dba Sleep Circle
Eatontown, NJ
07.2015 - 02.2018
- Utilization of Microsoft Word, Excel, and Outlook.
- Access and navigate a DOS program on a daily basis
- Communicate with patients daily and assist them in all needs as far as placing supply orders and maintaining compliance with insurance
- Communicate with my team to better assist patients
- Answer phones and return calls through a TELEVOX system
- Maintain a current knowledge of Oxygen, CPAP and nebulizer related issues to aid in troubleshooting.
- Provide education to patients on the application, use, and care of equipment as scripted by the physician.
- Ensure that all necessary documentation is obtained as it relates to any and all compliance requirements.
- To be educated and comply with all aspects of HIPAA and other required programs
Education
Liberal Arts and Sciences
Ocean County College
Toms River, NJ01.2007
High School Diploma -
Morris Hills HS
Rockaway, NJ01.2005
Skills
- Telephone proficiency
- Writing proficiency
- HIPAA knowledgeable
- Organizational skills
- Communication skills
- Cleaning
- Cursive
- Use of EPIC
- Medical terminology
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Event planning
- Adaptable
- Skillfully use a fax machine
- Skillfully use a phone system
- Friendly personality
- Dependable
- Health and safety practices
- Ability to communicate technical information
- Customer-friendly communication
- Excellent verbal communication
- Excellent written communication
- Attention to detail
- Knowledge of grammar
- Knowledge of spelling
- Knowledge of punctuation
- Co-payment collection
- Front desk operations
- Medical charting
- EMR / EHR
- Referral verification
References
References available upon request.
Timeline
Medical Receptionist/Secretary- Pediatric Surgery
Hackensack Meridian Health
05.2023 - Current
Medical Receptionist
Pediatric Affiliates
07.2022 - 05.2023
Orthopedic Front Desk Receptionist
Body In Motion, Sports & Orthopedics
02.2021 - 06.2022
CSR - Customer Service Representative
Valmar Surgical
03.2018 - 02.2021
Customer service representative/ continuing care representative
LINCARE dba Sleep Circle
07.2015 - 02.2018
Liberal Arts and Sciences
Ocean County College
High School Diploma -
Morris Hills HS