Jenna Guadagno
Summary
Dedicated and results-driven professional with a passion for youth engagement and social impact, seeking the position of Membership Engagement Manager at DoSomething.org. Bringing extensive experience in cultivating meaningful relationships, developing impactful programs, and leveraging analytics to drive growth and engagement. Eager to contribute to DoSomething's mission of empowering young people to create positive change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Cassena Care
06.2023 - Current
- Respond to inquiry calls from discharge planners, families, and referral sources.
- Conduct facility tours and manage the admission process efficiently.
- Maintain updated bed availability and facility services information.
- Manage the inquiry process professionally with timely follow-up.
- Effectively oversee occupancy levels and enhance census/premium mix.
- Process admissions paperwork, ensuring appropriate payor source and obtaining necessary signatures.
- Communicate special needs of new admits to staff for a smooth transition.
- Chair daily admission meetings to discuss changes and utilize bed management principles.
- Collaborate closely with Marketing Director, Director of Nursing, and Business Office Manager for efficient decisions on prospective admissions.
Billing Specialist in Finance Department
International Society of Female Professionals (ISFP)
11.2022 - 06.2023
- 1+ year of expertise in managing finance department billing processes.
- Ensure accurate and timely invoicing, optimizing revenue streams with financial accuracy.
- Collaborate with cross-functional teams to resolve discrepancies and streamline billing procedures.
- Possess a deep understanding of financial regulations and compliance standards, ensuring industry best practices.
- Strong analytical and problem-solving skills, committed to maintaining precision in financial transactions.
- Proven track record in optimizing billing processes for increased efficiency in financial administration.
- Meticulous attention to detail, ensuring error-free financial transactions.
- Solid finance background with a focus on billing and administration.
- Eager to contribute expertise to a dynamic finance team, committed to excellence in billing processes.
Advisor
Best Buy
11.2021 - 11.2022
- Successful sales professional with a history of achievements in electronics and technology retail at Best Buy, emphasizing a customer-centric approach.
- Profound understanding of diverse electronics and technology products, facilitating effective communication and tailored solutions for customers.
- Dedicated to delivering exceptional customer service, actively engaging to understand needs and preferences, ensuring recommendations meet requirements.
- Consistently exceeded sales targets through proactive customer engagement, product knowledge, and effective sales techniques.
- Collaborated seamlessly with cross-functional teams, fostering a positive and collaborative work environment to achieve collective sales goals.
- Passionate about technology trends, ensuring informed and persuasive customer interactions.
Promotions Assistant
Siena College Athletic Department
10.2018 - 04.2020
- Devised public relations strategies to engage with and influence the general public in support of accomplishing business objectives and boosting revenues
- Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Authored press releases and communications materials to share vital information and promote intended messages.
Education
Bachelor of Science - Finance
College of Staten Island
Staten Island, NY01.2023
Skills
- Microsoft excel Proficient
- Listening skills
- Customer assistance and interaction
- Oral and written communication
- Team collaboration
- Relationship Building
- Program Development
- Data Analysis
- Cross-Functional Collaboration
- Youth Engagement
- Event Management
- Communication
- Problem Resolution
- Attention to detail
Certification
- Dean's list
- National society of collegiate scholars
- Bloomberg certificate
Timeline
Admissions Coordinator
Cassena Care
06.2023 - Current
Billing Specialist in Finance Department
International Society of Female Professionals (ISFP)
11.2022 - 06.2023
Advisor
Best Buy
11.2021 - 11.2022
Promotions Assistant
Siena College Athletic Department
10.2018 - 04.2020
Bachelor of Science - Finance
College of Staten Island