Jenna Gunden
Bristol,IN
Summary
I have helped manage and grow my husbands landscaping business for several years now. I have worn many hats and go where I am needed. I consider myself extremely adaptable and a fast learner. I truly enjoy working with customers and vendors. I am organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Sod Father Lawn & Landscapes LLC
04.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and route planning to accommodate multiple clients efficiently.
- Consistently met production deadlines through efficient scheduling and time management.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
Collections
Heritage Acceptance Corporation
04.2009 - 09.2012
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Maintained accurate records, ensuring proper tracking of circulated materials and fines collections.
Education
No Degree - Accounting And Business Management
Ivy Tech
Elkhart, IN High School Diploma -
Goshen High School
Goshen, IN 06.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Schedule Preparation
- Customer Service
- Computer Skills
- Adaptability and Flexibility
- Multitasking
- Excellent Communication
- MS Office
Certification
Quickbooks
Timeline
Manager
Sod Father Lawn & Landscapes LLC
04.2011 - Current
Collections
Heritage Acceptance Corporation
04.2009 - 09.2012
No Degree - Accounting And Business Management
Ivy Tech
High School Diploma -
Goshen High School
Quickbooks
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