Jenna Aiken
Reunion,FL
Summary
Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.
Overview
6
6
years of professional experience
Work History
Event Services Manager
Hilton - DoubleTree Suites By Hilton
12.2024 - Current
- Managed multiple events simultaneously, ensuring timely execution and successful outcomes.
- Implemented creative solutions for venue selection, catering, and entertainment options to exceed client expectations.
- Collaborated with cross-functional teams to deliver high-quality event experiences for clients.
- Managed administrative logistics of events planning, event booking, and event promotions.
Food and Beverage Supervisor
Hilton - DoubleTree Suites By Hilton
12.2023 - 12.2024
- Trained and coached staff on proper handling techniques, customer service skills, and product knowledge.
- Maintained accurate inventory of all products, supplies, equipment, and resources needed for operations.
- Evaluated staff performance on an ongoing basis providing constructive feedback where necessary.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Nominated for 'Champion of the Month' Award for exceptional work ethic and going above and beyond.
Training Coordinator
1845 Tap House
01.2023 - 12.2023
- Developed training materials to create an effective and efficient onboarding and training process.
- Assessed employee performance to determine improvement in productivity and efficiency and recommended training solutions when needed.
- Monitored progress of trainees during their program duration.
- Provided feedback and coaching to employees on their performance after trainings.
Bartender/Server
1845 Tap House
02.2022 - 12.2023
- Assists in administrative tasks such as handling business expense receipts, delivery invoices, and scheduling.
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Cultivates warm relationships with regular customers.
- Resolves customer complaints promptly and professionally to maintain positive reputation.
Lifeguard Trainer
Walt Disney World Resort
01.2019 - 02.2022
- Set new lifeguards up for success by onboarding and training lifeguard protocol and operations
- Provided friendly customer service to guests and addressed concerns
- Recognized by both guests and management with several "Grape Sodas" for going above and beyond in guest interactions and work duties
Education
Master of Science - Human Resources Management
Bellevue University
Bellevue, NE03.2022
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
University Park, PA12.2018
Skills
- Decision-Making
- Problem-Solving
- Training and Development
- Excellent Communication
- Multitasking Abilities
- Administrative tasks
- MS Office
Languages
Spanish
Professional Working
Timeline
Event Services Manager
Hilton - DoubleTree Suites By Hilton
12.2024 - Current
Food and Beverage Supervisor
Hilton - DoubleTree Suites By Hilton
12.2023 - 12.2024
Training Coordinator
1845 Tap House
01.2023 - 12.2023
Bartender/Server
1845 Tap House
02.2022 - 12.2023
Lifeguard Trainer
Walt Disney World Resort
01.2019 - 02.2022
Master of Science - Human Resources Management
Bellevue University
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
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