Jenna Hamilton
Lenox Dale,MA
Summary
Driven leader with over 5 years at Berkshire Sterile Manufacturing LLC, enhancing operational efficiency and team performance. Skilled in technical writing and strategic problem-solving, achieving significant process improvements. Experienced in Lean Manufacturing and fostering communication, consistently delivering results beyond expectations.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Senior Operations Engineering Supervisor
Berkshire Sterile Manucaturing LLC
10.2019 - Current
- Organized and managed new equipment storage spaces and procedures for handling and usage of equipment,
- Co-created a new system for management of consumable parts
- Initiate change controls for induction of equipment, change in preventative maintenance plans, and general process changes within Manufacturing and Process Engineering departments
- Author several standard operations and procedures
- Author several job aids with steps by step instructions to provide assistance to staff for day to day activities
- Revise several standard operations and procedures in relation to change controls being implemented
- Coordinate testing of equipment and validation activities to be performed by various departments
- Review batch records and protocols as a representative of Operations Engineering team
- Train staff on manufacturing related procedures
- Initiate work orders and other inquiries through equipment management system on day to day basis
Human Services Aide
Berkshire County Arc Inc.
09.2018 - 09.2019
- Distributed medication to clients through the Medication Administration Program
- Ordered/ picked up prescriptions for clients
- Provided crisis intervention services to clients, , resulting in timely support and assistance.
- Brought clients to appointments and arranged personal events
- Improved client well-being by conducting thorough assessments and developing individualized service plans.
Assistant Academic Supervisor
Hillcrest Educational Foundation
09.2013 - 07.2018
- Taught life skills to students with Autism Spectrum Disorder and other neurological disabilities
- Participated in Registered Behavioral Technician course
- Established positive relationships with parents through consistent communication, ensuring support for student achievement whether academically or residentially
- Assisted with developing lesson plans to ensure thorough understanding of key concepts and optimal learning experiences
- Trained staff on how to implement behavioral interventions and usage of protective equipment
Server/ Bartender
Dakota Steakhouse
03.2009 - 04.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts
Education
UMASS Amherst
Amherst 09.2011 - 05.2012
Associate of Arts - Liberal Arts
Berkshire Community College
Pittsfield, MA06.2011
High School Diploma -
Pittsfield High School
Pittsfield, MA06.2007
Skills
- 5 years of Manufacturing experience
- Leadership/ Supervisory
- Continuous Improvement
- Technical Writing
- Problem Solving/ Strategic thinking
- Communication
- Lean Manufacturing
- Organization
- Active listening
- Research
- Scheduling/ Coordinating
- Excel
Accomplishments
- Jane T. Miller Employee of the Year Award (Hillcrest Educational Foundation) (Hillcrest Educational Foundation)
- Registered Behavioral Technician certification
- Medication Administration Program certification
Timeline
Senior Operations Engineering Supervisor
Berkshire Sterile Manucaturing LLC
10.2019 - Current
Human Services Aide
Berkshire County Arc Inc.
09.2018 - 09.2019
Assistant Academic Supervisor
Hillcrest Educational Foundation
09.2013 - 07.2018
UMASS Amherst
09.2011 - 05.2012
Server/ Bartender
Dakota Steakhouse
03.2009 - 04.2013
Associate of Arts - Liberal Arts
Berkshire Community College
High School Diploma -
Pittsfield High School
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