Jenna Hauck
San Antonio
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Andy's Frozen Custard
05.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Shift Supervisor
Kokee Tea
01.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Overnight Stocker and Receiver
Target
10.2022 - 12.2022
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
Undergraduate Learning Assistant
Colorado State University
01.2022 - 12.2022
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Created, collected, and recorded data on student progress to determine next steps for student success.
- Designed engaging visual aids and multimedia presentations to supplement lecture material and enhance overall understanding of complex topics.
- Contributed valuable input during faculty meetings, offering insights on potential curriculum adjustments based on student needs.
- Led small group sessions to reinforce key concepts and encourage collaborative problem-solving among peers.
Assistant Horse Trainer
Summer Hill Farms
05.2020 - 09.2022
- Assisted head trainer in developing comprehensive training schedules, ensuring optimal preparation for shows and events.
- Supported head trainer during show days by monitoring horses' performance from the sidelines and providing real-time feedback as needed.
- Participated in industry networking events to forge connections with fellow professionals and stay current on best practices within the field of horse training.
- Provided hands-on guidance during training sessions, correcting any issues with gait or posture as necessary to optimize performance.
- Provided treatment for minor horse injuries.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
Education
Marketing
The University of Texas At San Antonio
San Antonio, TX05-2027
Skills
- Leadership and team building
- Cash handling
- Merchandise handling
- Problem resolution
- Employee training
- Operations management
- Workplace safety
- Time management
- Inventory control and record keeping
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager
Andy's Frozen Custard
05.2023 - Current
Shift Supervisor
Kokee Tea
01.2023 - 09.2023
Overnight Stocker and Receiver
Target
10.2022 - 12.2022
Undergraduate Learning Assistant
Colorado State University
01.2022 - 12.2022
Assistant Horse Trainer
Summer Hill Farms
05.2020 - 09.2022
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Marketing
The University of Texas At San Antonio
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