Jenna Hauser
Summary
2 years of clinical and epic trained experience in conducting diagnostic imaging procedures. 5 years experience in customer service. Possesses excellent communication and interpersonal abilities for effective patient interactions. Detail-oriented and committed to maintaining the highest standards of patient care with a strong commitment to patient safety and comfort. Motivated and friendly team member with a flexible schedule and willing to work weekends.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Red Lobster
01.2021 - 05.2024
- Provide leadership and supervision to restaurant staff, ensuring smooth operations, Conduct regular staff meetings to communicate updates, address concerns, and foster teamwork, Handle customer complaints and inquiries, resolving issues promptly and ensuring customer satisfaction, Implement and enforce health and safety protocols to ensure compliance with regulations, and Train and mentor staff members to enhance their skills and maintain high service standards, and Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
SERVER
Red Lobster
10.2019 - 05.2024
- Greet and seat customers, providing a positive and welcoming experience, Take and accurately input customer orders, ensuring special requests are communicated to the kitchen, Serve food and beverages promptly, maintaining a high level of customer satisfaction, Anticipate customer needs and proactively address any issues to ensure a seamless dining experience, Collaborate with kitchen staff to ensure timely and accurate order fulfillment, Handle cash and electronic payments, providing correct change and processing transactions accurately.
LIMITED TECHNOLOGIST
Iowa River Landing Radiology
06.2024 - 08.2024
- Assistant technologists with imaging procedures, Call providers and change orders when needed, Provide direct patient care, Analysis and critic diagnostic images, Work directly with scheduling, and provide excellent care to patients.
- Used EPIC on regular basis and developed advanced proficiency.
PHARMACY TECHNICIAN
Iowa River Landing Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers, Stocked, labeled, and inventoried medication to keep accurate records, Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging, Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy, Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions, Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations and increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Associate of Science - Radiography, Radiologic Technologist
Allen College
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Hawkeye Community College
High School Diploma -
North Butler High School
GreeneSkills
- Maintain patient records and ensure accurate
- Ability to work in a fast-paced environment
- Problem-solving and decision-making skills
- Excellent communication
- Ensure patient safety and comfort
- Strong knowledge of anatomy
- Maintain patient records and ensure accurate documentation of procedures
- Ensure accuracy and compliance with safety
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Confidentiality and HIPAA
Certification
- CPR Certification
- Mandatory Reporter Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
PHARMACY TECHNICIAN
Iowa River Landing Pharmacy
08.2024 - Current
LIMITED TECHNOLOGIST
Iowa River Landing Radiology
06.2024 - 08.2024
SUPERVISOR
Red Lobster
01.2021 - 05.2024
SERVER
Red Lobster
10.2019 - 05.2024
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Hawkeye Community College
Associate of Science - Radiography, Radiologic Technologist
Allen College
High School Diploma -
North Butler High School
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