Jenna Hayden
Watervliet
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
7
7
years of professional experience
Work History
Cleanroom Technician
Janitronics
Albany
07.2025 - Current
- Maintained cleanliness and sterility in controlled environments to ensure compliance.
- Operated specialized cleaning equipment for surfaces and tools in cleanrooms.
- Followed safety protocols to handle hazardous materials safely and effectively.
- Executed daily cleaning, sanitizing and sterilization activities in accordance with GMP requirements.
911 Dispatcher
US Army
Fort Riley North
10.2022 - 02.2024
- Operated multi-line telephone systems to receive emergency calls.
- Coordinated response efforts with law enforcement and emergency services.
- Monitored radio communications for urgent dispatch needs.
- Handled confidential documents in an organized fashion according to established protocol.
- Reviewed documents for accuracy, completeness, and compliance with established procedures.
- Documented call details in incident reporting systems.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
Radio Transmission Operator/Office Administrative Assistant
US Army
02.2019 - 10.2022
- Documented call details in incident reporting systems.
- Assisted in training new dispatch personnel on procedures and protocols.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Provided customer service to patrons of the Post Marshall Office including answering questions and providing assistance with forms.
- Managed daily office operations and maintained organized filing systems.
- Processed incoming correspondence and routed messages to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Some College (No Degree) - Management Information Systems
University of Maryland Global Campus
Hyattsville, MDSkills
- Data management
- Attention to detail
- Effective communication
- Meticulous documentation
- Team coordination
- Microsoft Excel
- Confidentiality protocols
- Strong interpersonal skills
Timeline
Cleanroom Technician
Janitronics
07.2025 - Current
911 Dispatcher
US Army
10.2022 - 02.2024
Radio Transmission Operator/Office Administrative Assistant
US Army
02.2019 - 10.2022
Some College (No Degree) - Management Information Systems
University of Maryland Global Campus