Jenna Heffron
Elliston,VA
Summary
Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.
Efficient Package Handler known for maintaining high productivity levels and the ability to complete tasks swiftly. Possess specialized skills in inventory management, logistic operations, and safety protocols. Excel in time management, teamwork, and adaptability, ensuring smooth workflow and timely deliveries.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx
Christiansburg, Virginia
11.2023 - Current
- Sorted packages based on size, weight, and destination for efficient processing.
- Operated material handling equipment to move packages within the facility.
- Inspected packages for damage and ensured proper labeling before shipment.
- Collaborated with team members to maintain a safe and organized workspace.
- Assisted in training new employees on safety protocols and handling procedures.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Participated in regular safety meetings and training sessions.
- Followed company policies and procedures for secure package handling.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Cashier deli Team Lead
Lancers truck stop
Elliston, Virginia
05.2019 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register and maintained accurate cash drawer balance.
- Assisted customers with product selections and answered inquiries promptly.
- Collaborated with team members to ensure smooth store operations during busy times.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled returns and exchanges according to store policies and procedures.
- Stocked shelves and replenished merchandise to enhance product visibility.
- Trained new cashiers on register operations and customer service standards.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Led team meetings to align goals and improve communication among members.
- Developed training programs to enhance team skills and efficiency.
- Facilitated conflict resolution to maintain a positive team environment.
- Oversaw project documentation to ensure compliance with company standards and policies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Cashier
Deli Mart
Elliston, Virginia
10.2016 - 05.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and debit payments following company procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service techniques.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints effectively while maintaining a positive shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Prepared deli products and ensured freshness for customer satisfaction.
- Assisted customers in selecting meats, cheeses, and specialty items.
- Maintained cleanliness of deli area and adhered to food safety standards.
- Operated slicers, scales, and other equipment for efficient service.
- Collaborated with team members to manage inventory and stock supplies.
- Handled cash transactions and processed payments accurately.
- Trained new staff on deli procedures and customer service practices.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Prepared all food orders according to customer specifications.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
Sonic drive-inn
Sonic drive in
Christiansburg, Virginia
04.2014 - 10.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Served food and beverages to customers with promptness and accuracy.
- Maintained cleanliness of dining area and service equipment throughout shifts.
- Operated POS system for order processing and cash handling.
- Collaborated with kitchen staff to ensure timely order delivery.
- Assisted customers with menu selections and dietary inquiries.
- Trained new team members on service protocols and safety procedures.
- Followed safety guidelines for food handling and sanitation consistently.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Communicated effectively with co-workers regarding order status or customer requests.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Took orders, prepared foods and processed payments in full-service establishment.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Completed orders by making specialty shakes and ice cream desserts.
- Reported issues with customers and orders to supervisors.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Filled out daily paperwork accurately including sales totals and inventory counts.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Processed payments, handling cash and credit transactions with precision.
Skills
- Package sorting
- Equipment operation
- Package inspection
- Safety protocol training
Timeline
Package Handler
FedEx
11.2023 - Current
Cashier deli Team Lead
Lancers truck stop
05.2019 - 10.2023
Cashier
Deli Mart
10.2016 - 05.2020
Sonic drive-inn
Sonic drive in
04.2014 - 10.2016