Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Helkey

Fairborn

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Crunch Fitness
07.2024 - Current
  • Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
  • Built rapport with members by engaging in genuine conversations while maintaining high-quality service by adhering to company policies and standards in all member interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Collections Management Assistant

The Ohio State University
02.2022 - Current
  • Company Overview: Museum of Biological Diversity, Triplehorn Insect Collection
  • Work closely and efficiently with Curatorial Directors and the Curatorial Technician on the long-term preservation of insects.
  • Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.

Assistant Manager

EspressOasis
07.2020 - 05.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs promptly.
  • Resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Bachelor of Science - Biology, Entomology

The Ohio State University
Columbus, Ohio
05.2024

Skills

  • Customer service
  • Relationship building
  • Financial transactions

  • Issue resolution
  • Workflow optimization
  • Calm and professional under pressure

Timeline

Member Service Representative

Crunch Fitness
07.2024 - Current

Collections Management Assistant

The Ohio State University
02.2022 - Current

Assistant Manager

EspressOasis
07.2020 - 05.2023

Bachelor of Science - Biology, Entomology

The Ohio State University
Jenna Helkey