Jenna Hench

MBMS

02.2007 - Current

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Assisted in recruiting, hiring and training of team members.
Reduced operational risks while organizing data to forecast performance trends.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Monitored outstanding invoices and performed collections duties.
Collaborated with customers to resolve disputes.
Posted payments and collections on regular basis.
Collected payments and applied to patient accounts.
Liaised between patients, insurance companies, and billing office.
Responded to customer concerns and questions on daily basis.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.