Jenna Herbst
Hobart,Oklahoma
Summary
Dynamic Vice President at BancFirst with a proven track record in strategic prioritization and regulatory compliance. Expert in fostering client relationships and mentoring teams to enhance performance. Successfully developed growth strategies that propelled organizational vision, while ensuring operational excellence and adherence to compliance standards.
Overview
21
21
years of professional experience
Work History
Vice President
BancFirst
02.2018 - Current
- Collaborated with executive teams to develop long-term growth strategies and business plans.
- Oversaw risk management frameworks to ensure compliance with regulatory standards.
- Mentored senior management teams on leadership best practices and performance optimization.
- Developed and executed strategic plans to support the vision of the organization.
- Created effective communication strategies between management team members and employees at all levels of the organization.
Loan Administrative Officer/AP
BancFirst
Hobart, USA
05.2017 - Current
- Cultivated strong client relationships through proactive and effective communication.
- Resolved customer inquiries, ensuring timely solutions to enhance satisfaction.
- Maintained compliance with banking regulations and policies.
- Partnered with team members to streamline service delivery processes.
- Assisted in training new staff on operational procedures.
- Conducted regular audits to ensure data integrity and accuracy.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
Commercial Loan Processor/Consumer Editor
BancFirst
Hobart, USA
04.2007 - 03.2017
- Reviewed commercial loan applications to ensure accuracy and completeness.
- Reviewed financial documents to verify applicant information and eligibility.
- Collaborated with underwriters to expedite loan approvals.
- Organized files for all loan applications and supporting documents to enhance retrieval efficiency.
- Adhered to regulatory compliance requirements throughout the loan process.
- Processed loan documents in accordance with established policies and procedures.
Teller Supervisor Drive-in Bank
BancFirst
Hobart, USA
10.2005 - 04.2007
- Supervised daily teller operations and customer service interactions, enhancing overall customer satisfaction.
- Trained and mentored new tellers on banking procedures and policies.
- Guided teller staff daily, ensuring adherence to bank policies and procedures while fostering a compliant work environment.
- Resolved customer inquiries and complaints, contributing to a positive banking experience.
- Monitored cash flow and balanced cash drawers at the end of each shift.
- Managed and balanced cash vault, audits, and general ledger accounts.
Education
Southwestern Oklahoma State University
05-2005
Western Oklahoma State College
12-2004
High School Diploma -
Hobart High School
Hobart, Oklahoma05-2004
Skills
- Client relationship management
- Regulatory compliance
- Operations oversight
- Stakeholder engagement
- Client relationship management
- Strategic prioritization
- Team leadership
- Mentoring others
- Problem solving
- Client relationship management
Timeline
Vice President
BancFirst
02.2018 - Current
Loan Administrative Officer/AP
BancFirst
05.2017 - Current
Commercial Loan Processor/Consumer Editor
BancFirst
04.2007 - 03.2017
Teller Supervisor Drive-in Bank
BancFirst
10.2005 - 04.2007
Southwestern Oklahoma State University
Western Oklahoma State College
High School Diploma -
Hobart High School