Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Herreman

DELAND

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Server

Miller's Ale House
07.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Red Lobster Seafood
06.2023 - 05.2024
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Line Cook

Dobro's Restaurant
06.2021 - 03.2024
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Host

Applebee's Grill + Bar
05.2021 - 06.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Arts -

Daytona State College
Daytona Beach, FL
05-2023

High School Diploma -

DeLand High School
DeLand, FL
05-2021

Skills

  • Daily specials memorization
  • Team member support
  • Hostess support
  • Table resetting
  • Food safety oversight
  • Food delivery
  • Task prioritization
  • Price memorization
  • Performance improvement
  • Service prioritization
  • Supply restocking
  • POS operation

Timeline

Server

Miller's Ale House
07.2024 - Current

Server

Red Lobster Seafood
06.2023 - 05.2024

Line Cook

Dobro's Restaurant
06.2021 - 03.2024

Host

Applebee's Grill + Bar
05.2021 - 06.2022

Associate of Arts -

Daytona State College

High School Diploma -

DeLand High School

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