Summary
Overview
Work History
Education
Skills
I live an active lifestyle
Timeline
Generic
Jenna Hill

Jenna Hill

El Cajon,CA

Summary

I have an extensive work history ranging from hospitality, guest relations, child care, marketing and even sales. I am confident that I will be a great addition to any team.

Previous work history has helped develop skills that include but are not limited to: time management skills, dealing in high action games, thriving under pressure, handling large amounts of cash in high stress situations, deescalating upset guests and ultimately providing great customer service to guests that is a step above.

I do social media marketing for a private showroom of a high end client I have worked with. I enjoy marketing and have had great success in the freelance marketing jobs of mine in the past. I have Dynamic Social Media Marketer experienced in online marketing and strategic content planning. I offer expertise through social media platforms. Proven history of developing impactful marketing plans driving new traffic to websites. Solution-focused with proficiency in exposure and branding as well as rebranding.

I even have experience in providing child care services. I am responsible and excel with forming personal relationships with everyone I work with, which is why I have been very successful in all of the jobs I have had through out the years. I am very versatile and well rounded. I can be utilized in many different fields of work.

Outside of work, I've stayed active in my community doing volunteer work and local trash pick up's in the city I live in to help better the area around us. I have been an active volunteer for a local foster care system for many years. I also have been involved in being a bone marrow donor & support/donate to that cause. I also have experience in tutoring special needs youth. I love being hands on in my community and giving back.

Overview

14
14
years of professional experience

Work History

Social Media Marketing Specialist

Local Finds
05.2022 - Current
    • Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
    • Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
    • Participated in brainstorming sessions to generate creative ideas for campaigns.
    • Managed paid social media advertising campaigns to reach and engage target audiences.
    • Created beautiful displays
    • Promoted high end art and sculptures.
    • Responded to inquiries and engaged with followers to build community and support customer engagement.
    • Researched current trends and best practices to develop innovative and impactful campaigns.
    • Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
    • Trafficked advertisements to target audience using specific algorithms for focused exposure.
    • Strategized and developed video content for client's website and social media publications.
    • Increased interest for custom made high end pieces.
    • Crafted and implemented strategies to increase search visibility and website traffic.
    • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
    • Created customized marketing materials to increase product awareness.
    • Collected and analyzed Web metrics such as visits, time on site and page views per visit.

Slots Cashier

Barona Valley Ranch Resort And Casino
07.2011 - Current
  • Greeted customers entering the property and responded promptly to customer needs.
  • Built lasting relationships with customers to encourage repeat business over the last 12 years of employment at my current job.
  • Performed cash, check, voucher and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed large cash, check and voucher transactions.
  • Extremely comfortable and proficient in large monetary transactions.
  • Dealing with large amounts of cash in high stress situations
  • Deescalating upset customers and ultimately providing great customer service to guests that goes the extra mile.
  • 14 years experience in hospitality and customer service.

Casino Table Games Dealer

Barona Valley Ranch Resort And Casino
07.2011 - Current
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Ensured game protection was top tier.
  • Deescalated angry patrons.
  • Celebrated with winning patrons.
  • Provided a positive work environment for myself, coworkers and guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Service Associate

Costco
09.2010 - 03.2011
    • Established welcoming atmosphere by greeting each guest warmly.
    • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
    • Restocked low items and organized product.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
    • Unloaded, loaded and stocked merchandise.
    • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
    • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
    • Greeted customers and answered inquiries regarding products and specials.
    • Maintained high customer satisfaction standards to meet or exceed targets.

Child Care Worker

Dehesa School
02.2010 - 06.2010
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Prepared and served nutritious and healthy meals and snacks.
  • Developed healthy relationships with 35 children to provide support and guidance in learning.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Worked with children to develop good cognitive, physical and language skills.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Excelled in time management
  • Liaised with parents and guardians to discuss child progress.
  • Provided modified classwork, physical activity and crafts for special needs students.
  • Helped special needs students develop self soothing techniques to implement in their daily lives.
  • Provided a safe, sanitary, uplifting classroom for all students to develop confidence and thrive!

Sales Specialist

Victoria Secret
05.2009 - 03.2010
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided each customer with current promotions and sales
  • Extensively educated myself on product ingredients and information to share with the customer.
  • I was consistently a top sales person for this company.
  • I was frequently acknowledged for being the sales associate with the most store credit card sign ups.
  • Created and implemented sales strategies to successfully meet company targets.
  • Advised, sold and configured beauty products in single and multiple transactions, resulting in large sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Education

No Degree -

Grossmont College
El Cajon, CA
06.2011

High School Diploma -

Christian Unified School
El Cajon, CA
06.2008

High School Diploma -

Valhalla High School
El Cajon, CA
06.2008

Skills

  • Judgment and Decision-Making
  • Identification Checks
  • Adaptable and Flexible
  • Credit, Cash and Check Transactions
  • Cleaning and Sanitizing
  • Coaching and Mentoring
  • Work Task Prioritization
  • Verbal and Written Communication
  • Guest Inquiries
  • Hospitality
  • Relationship Building
  • Creating Positive Work Relationships and Work Place Environment

I live an active lifestyle

Hobbies include:

.golfing

.diving

.nature

.cooking

.painting

Timeline

Social Media Marketing Specialist

Local Finds
05.2022 - Current

Slots Cashier

Barona Valley Ranch Resort And Casino
07.2011 - Current

Casino Table Games Dealer

Barona Valley Ranch Resort And Casino
07.2011 - Current

Service Associate

Costco
09.2010 - 03.2011

Child Care Worker

Dehesa School
02.2010 - 06.2010

Sales Specialist

Victoria Secret
05.2009 - 03.2010

No Degree -

Grossmont College

High School Diploma -

Christian Unified School

High School Diploma -

Valhalla High School
Jenna Hill