Jenna Hill
PITTSBURGH,PA
Summary
Innovative leader in small business operations, known for developing unique product offerings and optimizing processes. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Home Bakery Owner
Sweet Cookies by Jenna
Rochester, PA
07.2024 - Current
- Managed daily operations, ensuring efficient production and inventory management.
- Streamlined order fulfillment processes, improving turnaround times for customer orders.
- Developed and implemented new cookie recipes to expand product offerings.
Bar Manager
Rochester Owls Club
Rochester, PA
06.2021 - Current
- Oversaw daily bar operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on mixology techniques and customer engagement strategies.
- Developed and implemented inventory management processes to minimize waste and optimize stock levels.
- Established relationships with local suppliers to enhance product offerings and negotiate favorable terms.
Bartender
Rochester Owls Club
Rochester, PA
05.2016 - 05.2021
- Crafted and served cocktails and beverages to enhance guest experience.
- Assisted in training new bartenders on drink preparation and customer service techniques.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
Education
High School Diploma -
Rochester Area School District
Rochester, PASkills
- Client engagement
- Small business operations
- Networking
- Verbal and written communication
Timeline
Home Bakery Owner
Sweet Cookies by Jenna
07.2024 - Current
Bar Manager
Rochester Owls Club
06.2021 - Current
Bartender
Rochester Owls Club
05.2016 - 05.2021
High School Diploma -
Rochester Area School District