Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Hinkens

Tacoma,WA

Summary

Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

6
6
years of professional experience

Work History

Food Service Manager

Five Star
11.2019 - 08.2023
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw training of more than ten team members

Manager

Taco Bell
03.2017 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Server

Bob Evans Restaurant
01.2019 - 10.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

House Cleaner

Cleaning Authority
12.2018 - 01.2019
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

High School Diploma -

Mercer County Senior High School
Harrodsburg, KY
05.2017

Skills

  • Equipment Maintenance
  • Facility Policies and Procedures
  • Compliance Requirements
  • Quality Control
  • Cook Foods
  • Control Inventory Costs
  • Sales Leadership
  • Critical Thinking
  • Investigating Complaints
  • Service Delivery Management
  • Inventory Management Software
  • High-Volume Environments
  • Staff Leadership
  • Operations Management
  • Production Records
  • Counting Money
  • Teamwork and Collaboration

Timeline

Food Service Manager

Five Star
11.2019 - 08.2023

Server

Bob Evans Restaurant
01.2019 - 10.2019

House Cleaner

Cleaning Authority
12.2018 - 01.2019

Manager

Taco Bell
03.2017 - 04.2021

High School Diploma -

Mercer County Senior High School

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Jenna Hinkens