Jenna Hirsch
Summary
Dynamic and detail-oriented administrative professional with a diverse background in office management, customer service, purchasing, and project coordination. Proven ability to manage multiple priorities, streamline operations, and enhance team efficiency through strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Executive Administrative Assistant
Twin City Fireplace & Stone
01.2021 - Current
- Manage company-wide purchasing, permitting, and scheduling, ensuring project deadlines and compliance requirements are met.
- Serve as primary point of contact for calls, coordinate and route communications with professionalism.
- Oversee and maintain appointment reminder system for technician schedules and customer follow-ups.
- Support project management tasks, including invoicing, material tracking, and unit delivery coordination using Microsoft Office and SharePoint.
Customer Service Representative
Technical Life Care Company
01.2020 - 01.2021
- Delivered exceptional customer service through product support and accurate recommendations.
- Generated weekly purchase order data to optimize technician scheduling.
- Maintained ongoing customer relationships while supporting project management and administrative duties.
Office Manager
Nemer Fieger & Associates
01.2019 - 01.2020
- Maintained CEO calendar and scheduled meetings, ensuring conflict-free coordination.
- Prepared executive-level reports, presentations, and marketing materials.
- Managed office supply inventory and purchasing within budget constraints.
- Welcomed clients and visitors while handling internal communications and correspondence.
Education
Communications Coursework
Concordia University – St. Paul
01.2017
A.A. - Communications
Normandale Community College
01.2016
Skills
- Leadership support coordination
- Permitting & Scheduling
- Purchasing & Inventory Control
- Microsoft 365, SharePoint, OneNote
- AR/AP
- Invoicing
- Data Entry
- Project coordination
- CRM & Database Management
- communication
- Office management
- Documentation and recordkeeping
- Proficient in inbound and outbound
Notary Public Minnesota
My commission expires Jan. 31 2027
Timeline
Executive Administrative Assistant
Twin City Fireplace & Stone
01.2021 - Current
Customer Service Representative
Technical Life Care Company
01.2020 - 01.2021
Office Manager
Nemer Fieger & Associates
01.2019 - 01.2020
A.A. - Communications
Normandale Community College
Communications Coursework
Concordia University – St. Paul
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