Jenna Hollon
Polk City
Summary
Visionary Professional Recruitment Coordinator with extensive experience in enhancing customer engagement and operational efficiency. Excels at optimizing onboarding processes and coordinating complex logistics for interviews and travel, ensuring a seamless candidate experience. Dedicated to fostering strong relationships and implementing innovative solutions that align with Disney's core values and recruitment goals.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
11
11
years of professional experience
Work History
Group Ticket Solutions Coordinator
Walt Disney World
11.2022 - Current
- Streamlined high-volume ticketing and guest inquiries management for seamless user experience
- Nurtured new employees through virtual and in-person training sessions
- Implemented service recovery strategies and workflow efficiency enhancements
- Fostered collaboration with teams to refine onboarding materials and training effectiveness
Guest Relations Hostess
Walt Disney World
01.2021 - 11.2022
- Streamlined guest inquiries resolution, ensuring professional approach
- Led informative sessions on Disney services, boosting guest experiences
- Demonstrated problem-solving abilities in addressing guest concerns
Resort Inventory Specialist
Walt Disney World
01.2019 - 01.2021
- Streamlined resort inventory for optimal bookings leveraging revenue models
- Mentored new team members on inventory protocols and software tools
- Boosted operational efficiency by identifying and rectifying process gaps
Senior Supervisor & Adviser Care Specialist
Walt Disney World
01.2014 - 01.2019
- Headed Member Services' operational support, resolving escalated issues
- Developed training materials, enriching employee onboarding experience
- Streamlined event coordination to boost customer satisfaction
- Utilized data analytics for strategic business decision-making
Education
BA - Human Resources Management
Southern New Hampshire University
06.2025
Skills
- Time Management
- Process Improvement
- Problem Solving
- Workflow Optimization
- Customer Engagement
- Team Leadership
- Communication Skills
- ATS Proficiency
- Data entry
- Staff supervision
- Regulatory compliance
- Project assistance
Additional Information - Qualifications
- Comfortable leading virtual group training sessions and presenting to large audiences
- Strong problem-solving skills with ability to multitask in fast-paced environments
- Passionate about helping sellers succeed by providing clear guidance and training materials
Timeline
Group Ticket Solutions Coordinator
Walt Disney World
11.2022 - Current
Guest Relations Hostess
Walt Disney World
01.2021 - 11.2022
Resort Inventory Specialist
Walt Disney World
01.2019 - 01.2021
Senior Supervisor & Adviser Care Specialist
Walt Disney World
01.2014 - 01.2019
BA - Human Resources Management
Southern New Hampshire University
Similar Profiles
DuWayne WhitneyDuWayne Whitney
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Norma Aftis-DiazNorma Aftis-Diaz
DVC Member Services Advisor at Walt Disney World/Disney Vacation ClubDVC Member Services Advisor at Walt Disney World/Disney Vacation Club
Kylee HanishKylee Hanish
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs
NICOLE JOHNSTONNICOLE JOHNSTON
Cast Member at Disney College Program Intern, Walt Disney WorldCast Member at Disney College Program Intern, Walt Disney World
Kelly GallagherKelly Gallagher
Regional Compliance Analyst at GEICORegional Compliance Analyst at GEICO