Jenna Holt

Conducted comprehensive data analytics to enhance operational efficiency and support business objectives.

• Utilized internal databases to properly document disputed insurance claims throughout the appeal and review process
• Established working and professional knowledge of state and federal insurance regulations
• Conducted service calls with customers and insurance agencies through email and phone on a regular basis
• Managed high-volume patient accounts to efficiently obtain payment from the proper authority
• Consistently exceeded established goal expectations set forth by management
• To achieve high standards while working remotely

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
• Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
• Maintained a clean and organized work station, following sanitation guidelines at all times
• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
• Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
• Adhered to portion control guidelines while plating dishes for consistent portion sizes
• Followed all food safety regulations including temperature monitoring and labeling of prepared foods
• Communicated effectively with servers regarding special requests or modifications from customers
• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality

• Managed outgoing calls and email correspondence to various local companies and suppliers related to designated workload
• Utilized statement documentation software to adjust database entries for price-point management
• Utilized transcribed data to recommend accounts to an outside agency based upon company guidelines
• Ensured expectations and goals for productivity as set forth by management were met

• Instructed new hires on proper procedures during day-to-day operations
• Provided timely notification to the appropriate managerial staff of any identified issues
• Reviewed personnel records to ensure secure written and verbal documentation of employee human resource files
• Addressed incoming inquiries (both internal and external) as necessary in accordance with departmental guidelines
• Compared employee attendance records for verification and contacted responsible party to establish reason for delinquency
• Informed employees of various HR-related issues, instituting timely follow-up with the responsible departments
• Secured proper payments received and delivered for goods and services rendered by the company
• Notified database operators of changes or additions to employee's personal information including medical, financial, marital status, name change, address, and other pertinent information.