jenna hosmer
Boone,NC
Summary
Enthusiastic and reliable server dedicated to delivering excellent customer service and creating memorable dining experiences. Demonstrates strong ability to anticipate customer needs, address complaints, and resolve issues promptly. Maintains focus and positivity in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Howard Station
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender/Server
Iron Horse Golf Club
05.2024 - Current
- Learned some of the basics of bartending
- Before taking food to table, checked everything was prepared as requested
- Made personal connections with customers while ensuring their satisfaction with our service
- Communicated effectively with other staff to coordinate positions/tasks
- Set up/decorated for weddings, carnivals for kids, and golf tournaments
Server
Cue Barbecue
06.2022 - Current
- Started as a host, then moved to an expo, then worked the phones for to-go’s, and then when I turned 18 I was moved to the server position
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Checked with customers to determine satisfaction with meals
- Performed opening and closing duties such as setting up and cleaning the dining area, restocking supplies, etc…
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Stayed informed about daily specials, new menu items, promotions
Food Service Worker
Tropical Smoothie Cafe
06.2021 - 12.2021
- Prepared and served food to customers in a fast-paced environment
- Maintained cleanliness and sanitation standards in food preparation and serving areas
- Responded promptly to customer inquiries regarding menu items
- Greeted customers upon arrival in the dining area
Education
No Degree - Social Work
Appalachian State University
Boone, NC05-2027
Skills
- POS operation
- Effective customer upselling
- Multitasking Abilities
- Exceptional customer service
- Memory retention
- Problem-solving abilities
- Reliability
Certification
- First Aid Certification - American Red Cross.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Howard Station
08.2024 - Current
Bartender/Server
Iron Horse Golf Club
05.2024 - Current
Server
Cue Barbecue
06.2022 - Current
Food Service Worker
Tropical Smoothie Cafe
06.2021 - 12.2021
No Degree - Social Work
Appalachian State University