Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Accomplishments
McDonald's scholarship all four years I have worked with them.
Timeline
Generic

Jenna Hotovec

Allison Park,PA

Summary

A successful shift manager is consistent in satisfying customers with fast, hot food. Works effectively in stressful environments and maintains high customer satisfaction. Manages records, payments, and customer communications with ease. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Shift Manager

Mcdonalds
07.2020 - Current
  • Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
  • Engaged with team members, management, and customers to boost company productivity and morale
  • Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management
  • Addressed and resolved customer inquiries and complaints to restore satisfaction
  • Monitored staff resources and projected future needs
  • Improved employee skills, increased team value, and cultivated leadership potential
  • Tracked labor, sales, and inventory and managed operations to maximize returns
  • Managed employee performance through disciplining, coaching, and counseling

Education

Bachelor of Science - Accounting, Management

La Roche University
Pittsburgh, PA
12-2024

Skills

  • Customer communication
  • Prioritization
  • Creative thinking
  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Handling Customer Complaints
  • Training and mentoring
  • Team Development
  • Mentoring and Coaching
  • Delegating Work

Awards

  • Honor Roll: Fall 2015-2021
  • Top 25% of my class for graduation

Hobbies and Interests

I've played soccer for 17 years. This has been a big part of my life, being a part of a team and being able to work with every girl on my team has been an opportunity. The difficult thing has been adapting to a new group of girls that I will be playing with. Going from high school to college soccer was definitely an eye-opener, but being able to adapt to everyone quickly has been rather easy. 

Accomplishments

  • Supervised team of 13 or more staff members.
  • Achieved goals by completing a certain number of cars and making a number of sandwiches accurately and efficiently during our lunch rush.

McDonald's scholarship all four years I have worked with them.

The McDonald's scholarship is maintaining a certain amount of work hours within the week, which is 15 hours or more per work week. The second requirement for this scholarship is to be at McDonald's for at least 90 cumulative days, for which I have been there for four years. The final requirement for this scholarship is you have a performance rating of "significant performance" or better maintained throughout the course/program.

Timeline

Shift Manager

Mcdonalds
07.2020 - Current

Bachelor of Science - Accounting, Management

La Roche University
Jenna Hotovec