Jenna Humphrey
Bunker Hill,WV
Summary
Motivated team member with a versatile background in customer service and sterile processing. Known for exceptional attention to detail and strong collaborative skills, ready to enhance operational effectiveness and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
07.2025 - Current
- Provided attentive service to enhance guest dining experience.
- Assisted in menu knowledge and food recommendations for guests.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of tables and dining area.
Sterlie Processing Technician
Inova Loudoun
07.2024 - 07.2025
- Ensured proper sterilization of surgical instruments following established protocols.
- Operated autoclaves and sterilizers to maintain high standards of cleanliness.
- Conducted routine inspections of equipment to ensure optimal functionality.
- Collaborated with surgical teams to prioritize instrument availability for procedures.
- Maintained accurate records of sterilization cycles and equipment usage.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
Hospitality Associate
Winchester Medical Center
08.2023 - 04.2024
- Delivered exceptional customer service in fast-paced healthcare environment.
- Assisted patients with meal selections and dietary needs, ensuring satisfaction and compliance.
- Coordinated logistics for patient transportation, enhancing overall efficiency of service delivery.
- Managed inventory of supplies, maintaining optimal levels for seamless operations.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Team Member
Chick-fil-A
02.2022 - 07.2023
- Collaborated with team to ensure timely and accurate order fulfillment
- Trained new staff on food safety protocols and customer service standards
- Streamlined kitchen operations to enhance efficiency during peak hours
- Assisted in maintaining cleanliness and organization of work areas
- Delivered exceptional customer service, resolving issues promptly to improve satisfaction
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Musselman High School
Inwood, WVSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Food running
- CPR certified
Timeline
Server
Darden Restaurants, Olive Garden
07.2025 - Current
Sterlie Processing Technician
Inova Loudoun
07.2024 - 07.2025
Hospitality Associate
Winchester Medical Center
08.2023 - 04.2024
Team Member
Chick-fil-A
02.2022 - 07.2023
High School Diploma -
Musselman High School