Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jenna Iannarella

Clifton,NJ

Summary

Proven leader and efficient team manager, excelling in customer engagement and inventory management at GOAT USA. Enhanced store operations and sales targets through dynamic team leadership and strategic retail stock oversight. Skilled in cash handling and fostering customer loyalty, achieving significant improvements in customer service and operational efficiency. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Lead Keyholder

GOAT USA
10.2023 - Current
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened inventory boxes and restocked shelves.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Teacher's Assistant

William Paterson University
07.2023 - 08.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Reviewed lesson material with students individually or in small groups.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Cashier

Stop & Shop
12.2022 - 05.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Speech Language Pathology

William Paterson University of New Jersey
Wayne, NJ
05.2028

High School Diploma -

Clifton High School
Clifton, NJ
06.2024

Skills

  • Team Management
  • Store operations
  • Customer Service Management
  • Cash Handling
  • Store maintenance
  • Daily Reporting
  • Loss Prevention
  • Display Setup
  • Retail Sales
  • Retail stock management
  • Customer Engagement
  • Inventory Management

Certification

  • Adult, Child, Infant CPR Training - 11/22-11/24

Interests

Work, relationships, art, painting, media

Timeline

Sales Lead Keyholder

GOAT USA
10.2023 - Current

Teacher's Assistant

William Paterson University
07.2023 - 08.2023

Cashier

Stop & Shop
12.2022 - 05.2023

Bachelor of Science - Speech Language Pathology

William Paterson University of New Jersey

High School Diploma -

Clifton High School

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Jenna Iannarella