Jenna Jacobs
Thornton,CO
Summary
Well-qualified Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR OPERATIONS SPECIALIST
IFS, Energy & Resources
2021.11 - Current
- Facilitated Onboarding of New Hires Globally using tools (i.e., ICIMS and Great Plains) including, first-day orientation and system administration for all new hires globally, through coordination of efforts with local site coordinators.
- Prepared and assisted distributing of internal employee communications regarding company policies, practices or procedures and HR programs, and company announcements.
- Provided compensation analysis for salary increases and promotions.
- Supported the administration of global benefits programs, wellness program, Employee Assistance Program, retirement savings plans and benefit invoicing.
- Assisted a recent acquisition integration including, Benefits, IT Support, HRIS support, and User support for both employees and independent contractors.
- Provided payroll support including, new hires, terminations, salary changes, etc.
- Maintain HRIS through administration and data entry and participate in systems enhancement projects as a SME in partnership with the HRIS Manager.
- Appointed as a Corporate Social Responsibility (CSR) Ambassador which provided several volunteer opportunities across the globe.
- Lead and reinvigorated the AwardCo platform administration and managed the vendor relationship.
- Streamlined HR operations by implementing efficient processes and procedures.
- Improved employee satisfaction with the implementation of targeted engagement initiatives.
- Enhanced organizational culture by promoting diversity and inclusion initiatives.
- Maintained accurate personnel records, enabling informed decision-making based on reliable data analysis.
- Assisted in the development of policies and procedures that upheld company values while adhering to applicable laws and regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Evaluated HR metrics and analytics to identify trends, guiding strategic decision-making in support of overall business goals.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and implemented onboarding and orientation programs for new employees.
PEOPLE OPERATIONS SPECIALIST/RECRUITER/GENERALIST
Devereux Advanced Behavioral Health
2019.02 - 2021.11
- Design and implement recruitment strategies to fulfill staffing requirements.
- Function as backup to the HR Manager for the handling of workers compensation claims and employee benefit matters electronic filing/maintaining personnel files, records destruction.
- HR Log maintenance/tracking (i.e., clearances, TB tests, etc.).
- Lead involuntary termination discussions.
- Managed immigration processes and administration.
- Complete all background checks on prospective hires as part of on-boarding process and finalize DHS audit preparation, support Review, and submit employee W4's and continue to coordinate with payroll based on employee full-time/part-time status Lead termination process and exit interviews for all employees.
- Track 90-day annual performance evaluations and coordinate with HR Manager to determine salary adjustments.
- Track employee benefits, open enrollment periods, life events, issue resolutions, etc.
- Increased employee satisfaction by implementing new people operations strategies and initiatives.
- Developed comprehensive onboarding programs for smoother employee transitions and increased retention rates.
- Managed benefits administration, ensuring accurate and timely delivery of essential services to employees.
- Reduced employee turnover by conducting insightful exit interviews and addressing key issues identified.
- Conducted thorough investigations into workplace complaints or disputes, resolving conflicts fairly and professionally.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with managers to identify and address employee relations issues.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Leveraged LinkedIn Recruiter tool effectively, broadening network connections and identifying passive candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with hiring managers to understand job requirements and expectations.
Receptionist
Devereux Advanced Behavioral Health
2018.07 - 2019.02
- Administrative tasks include improving accuracy of data entry, analysis, and confirmation of data.
- Assisted with Health Information Management Department by scanning and inputting medical records and completing clerical tasks.
- Produced daily reports timely and accurately to provide critical behavioral trends to the psychiatrist.
- Effectively and appropriately managed unexpected events.
- Interacted and assisted all departments within the organizations as well as clients, families, visitors, and vendors.
- Worked collaboratively with others and offered support, if needed.
- Further developed customer and client services to meet or exceed expectations.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Arts - Sociology
University of Miami
Coral Gables12.2015
Skills
- Onboarding and Orientation
- Employment law knowledge
- Benefits Administration
- Employee Engagement Strategies
- Talent management
Certification
- PHR - Professional in Human Resources
Affiliations
Rocky Mountain Total Rewards Association
Board Member – Education & Programming
Timeline
HR OPERATIONS SPECIALIST
IFS, Energy & Resources
2021.11 - Current
PEOPLE OPERATIONS SPECIALIST/RECRUITER/GENERALIST
Devereux Advanced Behavioral Health
2019.02 - 2021.11
Receptionist
Devereux Advanced Behavioral Health
2018.07 - 2019.02
Bachelor of Arts - Sociology
University of Miami
- PHR - Professional in Human Resources
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