Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteerism and Community Support
References
Timeline
Generic

Jenna Jensen

Spokane,United States

Summary

Well-rounded, upbeat professional possessing excellent customer service and team support abilities. A punctual professional, committed to satisfying customer needs, and meeting business demands. Accomplished Sales Lead offering high performance, leading the development and implementation of a superior sales strategy, and developing coaching strategies for multiple learning styles. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships, and then passing that knowledge along to my team. Demonstrated expertise in team leadership and development.

Overview

7
7
years of professional experience

Work History

Office Shipping Business Development Team Lead

Pitney Bowes
Spokane, WA
01.2024 - Current
  • Worked with cross-functional teams to collaborate, and increase sales and sales velocity.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Improved sales performance metrics through structured training and coaching.
  • Collaborated closely with team members to achieve objectives and meet deadlines.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Supported team members to drive growth and development.
  • Implemented process changes to streamline sales department workflow.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Developed and implemented prospecting strategies to increase sales opportunity production.
  • Performed sales consultations and educated clients on products and services.
  • Managed daily operations of the BDR team, including the supervision of staff members.

Demand Generation Representative

Pitney Bowes, Inc
Spokane, WA
03.2023 - 01.2024
  • Answered customer inquiries promptly and professionally.
  • Utilized CRM software to track customer interactions, sales, and progress towards targets.
  • Implemented strategies to take advantage of new opportunities.
  • Established relationships with new and existing customers to promote new product or service opportunities.
  • Built relationships, earning client trust through listening to drive sales.
  • Contributed innovative ideas and solutions to enhance program performance and outcomes.

Supplies Sales Representative/Inside Sales

Pitney Bowes, Inc
Spokane, WA
09.2019 - 03.2023
  • Drove substantial sales through suggestive selling and promoting add-on purchases
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Educated customers on product features and technical details to highlight benefits.
  • Listened to customer needs to identify and recommend best products and services.
  • Mentored new employees on customer service, sales and organizing strategies to maximize performance, productivity and team success.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Served on both the Rewards and Recognition Committee and Health And Wellness Committee

Esthetician/Front Office Coordinator

Glo Medical Spa
Spokane, WA
04.2018 - 08.2019
  • Provided excellent customer service and skincare treatments to clients.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Responded to messages, social media inquiries and emails to the office.

Education

Esthetics

Studio Beauty School
Spokane, WA

Skills

  • Consultative selling
  • Sales tracking and goal development
  • Sales closing strategies
  • Sales process improvement
  • Pitch development
  • Upselling strategies
  • Product knowledge training
  • Service and offerings knowledge
  • On-demand sales strategy coaching
  • Lead generation
  • Rapport and relationship-building
  • Compelling leadership skills
  • Team collaboration
  • Innovative problem solving
  • Effective communication

Accomplishments

  • Recognized for generating most revenue for my department for the month 8 times.
  • Awarded A.C.E. Award for providing superior customer satisfaction while exceeding revenue targets multiple times

Volunteerism and Community Support

*Team Manager through Spokane Youth Football And Cheer

*Former Co-chair person for Mothers Of Multiples Semi Annual Consignment Sale

*Served as Secretary for Spokane Division of Mothers of Multiples

*Volunteer Coordinator Madison Elementary

References

References available upon request.

Timeline

Office Shipping Business Development Team Lead

Pitney Bowes
01.2024 - Current

Demand Generation Representative

Pitney Bowes, Inc
03.2023 - 01.2024

Supplies Sales Representative/Inside Sales

Pitney Bowes, Inc
09.2019 - 03.2023

Esthetician/Front Office Coordinator

Glo Medical Spa
04.2018 - 08.2019

Esthetics

Studio Beauty School

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