Jenna John

Served in rolls of SAT, CS, MDN

• Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
• Enhanced technician performance by providing personalized guidance and support.
• Served as role model for technicians by demonstrating strong values and ethical standards.
• Guided technicians in overcoming challenges by sharing personal experiences and offering practical advice.
• Assisted technicians in developing self-confidence and positive self-image.
• Offered constructive feedback on technician's progress, enabling them to refine their skills and enhance their potential.
• Monitored technicians performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
• Assisted technicians in setting achievable goals and creating realistic action plans for personal and professional growth.
• Coordinated with other professionals involved in the mentoring process to ensure seamless support for each technicians journey toward success.
• Tailored mentoring strategies to suit diverse learning styles, enhancing effectiveness of mentorship program.
• Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
• Enhanced team productivity by introducing innovative mentoring techniques that fostered supportive learning environment.

• Employed specialized procedural knowledge and equipment to test and document patient's account.
• Assisted with proactive client outreach initiatives through phone calls and documented client correspondence in Outlook, Excel and Paceart systems.
• Led teams in delivery of production projects requiring close cooperation among members to share information and develop solutions to meet broad array of company needs .
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
• Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
• Collaborated with Management to identify ways to improve services for clients.
• Provided complete meeting support, including materials preparation and notes or minute taking.
• Handled all incoming business and client requests for information.
• Oversaw appointment scheduling and itinerary coordination for internal personnel.

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Arranged corporate and office conferences for company employees and guests.
• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
• Oversaw scheduling for employees.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Produced high-quality documents, spreadsheets and presentations for internal needs using MS Office and Excel
• Completed bi-weekly payroll for 100 employees.
• Performed billing, collection and reporting functions for office generating over $1M annually.
• Recruited and hired qualified candidates for vacant and new positions.
• Increased team productivity by reorganizing office supplies and protocols.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Evaluated employee records and productivity to complete over 25 employee evaluations per quarter

• Exceeded team goals and collaborated with staff members
  to implement customer service initiatives.
• Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Prepared working papers, reports and supporting documentation for audit findings.
• Analyzed accounting systems for efficiency and effectiveness.
• Conducted financial, compliance and operational audits.
• Determined effectiveness of current control structures.