Jenna Johnson
Waitress
Deerfield Beach,FL
Summary
Outgoing waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering brilliant customer service.
Overview
4
4
years of professional experience
Work History
Server
Pink Tequila
06.2021 - 08.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Foodrunner
SandBar Tiki & Grille
10.2022 - 08.2023
- Ran food with speed and diligence on a tray and delivered to guests.
- Collaborated well with other food runners to deliver orders accurately.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Organized and replenished supplies at food stations to optimize team performance.
Server Assistant/ Food Runner
Eddie V's
10.2023 - 04.2024
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted with bussing tables and cleaning up spills.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Assisted with dining room set up prior to and after service period.
- Assisted wait staff with timely food delivery and guest requests.
Bagger
Publix
08.2020 - 06.2021
- Answered customer inquiries and provided product guidance.
- Actively participated in ongoing training sessions aimed at improving overall job performance and enhancing customer service skills.
- Loaded items onto conveyor belts and pallets.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
Education
In Progress - Marketing
Florida Atlantic University
Boca Raton, FL 05.2001 -
High School Diploma -
Lemon Bay High School
Englewood, FL 05.2001 -
Skills
Adaptability and Flexibility
Customer Relations
Team building
Task Prioritization
Outgoing and social
Clear Communication
Multitasking
Organizational Skills
Positive and Friendly Attitude
Relationship Building
Willing to Learn
Ability to run full tray of food
Timeline
Server Assistant/ Food Runner
Eddie V's
10.2023 - 04.2024
Foodrunner
SandBar Tiki & Grille
10.2022 - 08.2023
Server
Pink Tequila
06.2021 - 08.2023
Bagger
Publix
08.2020 - 06.2021
In Progress - Marketing
Florida Atlantic University
05.2001 -
High School Diploma -
Lemon Bay High School
05.2001 -